DC Operations Shift Technician - (SS-FRW260414 002/01)

Xcellink Pte Ltd; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Xcellink Pte Ltd in Singapore seeks DC Operations Shift Technicians to support day-to-day data centre operations on a 12-hour rotational shift. You will handle ticket management, infrastructure monitoring, and remote hands tasks to keep facilities running smoothly.

Responsibilities include incident troubleshooting and escalation, health checks, equipment setup, vendor supervision, and adherence to SOPs/MOPs. Strong English communication and willingness to work day/night shifts are essential.

Qualifications

• 1–2 years of data centre experience.
• Minimum ITE or Polytechnic Diploma in Engineering.
• Experience with ticketing tools and monitoring systems.
• Hands-on cabling, power cycling, hot swap, tape management, basic server/network troubleshooting.
• Strong English communication skills.

Responsibilities

• Manage daily DC operations including tickets and monitoring.
• Troubleshoot incidents and escalate as needed.
• Conduct health checks and report anomalies in DC facilities.
• Assist with rack/stacking and cabling tasks.
• Escort vendors/customers during visits and deliveries.
• Perform maintenance per SOPs/MOPs.
• Document activities and ensure proper shift handover.
• Participate in audits and operational reviews.
• Uphold safety and PPE and code of conduct.

Skills

English proficiency

Shift work

Education

ITE/Polytechnic Diploma in Engineering

Tools

Ticketing tools

Monitoring systems

Job description

Overview
We are seeking DC Operations Shift Technicians to join our team and support day-to-day data center operations. This role involves working on a 12-hour rotational shift to ensure smooth operations, support incident management, and maintain high availability of data centre facilities and systems.

Responsibilities

• Perform daily data centre operations including ticket management, infrastructure monitoring, and remote hands support.
• Troubleshoot and manage incidents, escalating issues to internal teams or vendors when required.
• Conduct periodic health checks and report anomalies in DC facilities, IT, and network systems.
• Support equipment setup and relocation, including rack/stack, intra-rack cabling, power cycling, and related activities.
• Escort and supervise vendors, contractors, and customers during visits, deliveries, and installations.
• Execute planned and ad-hoc maintenance activities in compliance with SOPs/MOPs.
• Document operational activities, update SOPs/EOPs, and ensure accurate shift handover reporting.
• Participate in competency tests, audits, and operational reviews.
• Ensure compliance with safety standards, PPE requirements, and company code of conduct.

Requirements

• Minimum ITE or Polytechnic Diploma in Engineering or related discipline.
• 1–2 years of working experience in a Data Centre environment.
• Familiarity with ticketing tools, monitoring systems, and incident escalation processes.
• Hands-on experience in cabling, power cycling, hot swap, tape management, and basic server/network troubleshooting.
• Strong oral and written communication skills in English.
• Willingness to work on 12-hour rotational shifts (day/night) and be on standby as required.

Work Schedule

• Rotational shift work (Monday to Sunday):
  • 1st Shift: 09:00 – 21:00
  • 2nd Shift: 21:00 – 09:00