DC Support Specialist (SS-FRW260325 001/03)

Xcellink Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Shift Allowance

Performance Bonus

On-the-job Training

Career Growth

Job summary

Xcellink Pte Ltd. is seeking a DC Support Engineer to join our team in Singapore. You will manage colocation room operations, guide visitors, monitor systems, and handle entry/exit processes with a focus on securing operations.

You will also coordinate shipping/receiving, asset management, remote hands, and customer notifications, while delivering service desk support and maintaining quality records. This role requires English communication and 1+ year in data center/IT environments.

Qualifications

• ITE qualification required.
• Minimum 1 year of experience in Data Center environment or IT background.
• Ability to communicate clearly in English and follow the operation manual.
• Team-oriented with good customer care and communication skills.
• Proficient with PC and office applications.

Responsibilities

• Colocation room control and routine patrols.
• Guide visitors without Personal ID cards and provide directions.
• Monitor alarms and respond to issues in Managed Services.
• Manage data center entry/exit and pre-entry applications.
• Handle shipping and receiving processes and maintain records.
• Oversee rental items, rack shelves, and maintain inventory.
• Carry-in/out processing and scheduling.
• Provide basic remote hands services and log operations for billing.
• Send customer notifications for maintenance and incidents.
• Handle service desk inquiries and escalate when needed.
• Maintain quality reports and handle tape handling activities.

Skills

Data Center experience

English communication

Team player

PC & Office apps

Education

ITE

Job description

The Company :

We are in search of talented and aspiring DC Support Engineer to join our team. In this role, you will leverage your expertise to safeguard information systems and enable secure operations.

The Role:

• Colocation room control
  • Conduct regular patrols of the colocation room according to a predefined schedule. Maintain a record of the condition of critical areas and respond appropriately or report any irregularities to the appropriate individual.
• Guided Access
  • Guide visitors without Personal ID cards, ensuring they receive appropriate assistance and directions.
• Monitoring System Management (Managed Services)
  • Responds promptly to alarms reported by the customer device monitoring system, ensuring appropriate actions are taken to address and resolve the issue.
• Data Center entry / exit for customer
  • Manage entry applications by receiving and reviewing pre-entry applications from our internal staff or customers to ensure that all proper access procedures are being followed.
• Shipping management
  • Receive, check, and register shipping applications, store and tag parcels for future reference, and hand parcels to the delivery company.
  • Check delivery slips, arrange pick-up dates and times, and keep delivery slips for future reference.
• Receiving management
  • Receive and check receiving applications, register schedules as necessary, receive parcels from shipping companies, store them in storage, tag for future reference, and hand them to customers.
• Common facility management
  • Manage and arrange usage schedules efficiently to ensure smooth operations and optimal utilization of resources.
• Rental Item management
  • Verify the presence of all rental items such as tools and monitors nightly, ensuring completeness, and inspecting their condition for cleaning or repair if needed.
  • Oversee and manage rack shelf plates, understanding their usage and requesting additional plates from appropriate parties when necessary.
• Carry-in / out
  • Manage the process of receiving, checking, and scheduling carry-in/out applications as needed. Also, make sure to book filled-in and used applications properly.
• Remote hands
  • Provide basic remote hand services by receiving request calls or emails from customers and notifications from portals. Ensure prerequisite conditions are met before performing requested operations, reporting completion to customers, and maintaining operation logs for future billing.
  • Manage run books by ensuring they are properly stored every night, ensuring easy access and organization for operational efficiency.
• Sending notification to customer
  • Regularly perform maintenance activities by sending customers email notifications to keep them informed about scheduled maintenance. In the event of emergency maintenance, promptly notify customers about incidents and elevate them to management for swift resolution when necessary.
• Customer support (Service desk)
  • Handle incoming phone calls by addressing customers' general inquiries promptly via phone or email, escalating to the Supervisor when required for resolution.
• Quality Management
  • Keep track and generate reports on a shift, daily, or monthly basis.
  • Tape Handling
  • Perform loading and unloading of backup tapes according to customer's runbook and schedule, ensuring adherence to established procedures.

Requirements

• ITE
• Minimum 1 year of experience in Data Center environment or IT background
• Able to communicate clearly in English
• Able to follow the operation manual
• Team Player
• Shiftwork (8.00AM - 8.00PM / 8.00PM - 8.00AM)
• Good customer care and communication skills.
• Able to use PC and office applications

Benefits

• Shift Allowance
• Performance Bonus
• on the job training
• Opportunities for professional development and career growth

• A collaborative and supportive work environment