DC Operations Shift Technician - (SS-FNW250905 002/04)

Xcellink Pte Ltd; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Xcellink Pte Ltd in Singapore is seeking DC Operations Shift Technicians to support day-to-day data center operations on a 12-hour rotational shift, ensuring high availability and effective incident response. You will manage tickets, monitor infrastructure, assist with remote hands, and coordinate with vendors while maintaining accurate documentation and adherence to SOPs.

The role requires a Diploma in Engineering and 1–2 years in a data centre, with strong English communication and willingness

Qualifications

• Diploma in Engineering or related field (ITE or Polytechnic).
• 1–2 years Data Centre experience.
• Familiar with ticketing tools and monitoring systems.
• Able to troubleshoot servers and networks; good communication in English.
• Willing to work 12-hour rotating shifts and standby.

Responsibilities

• Perform daily data centre operations including ticket management and monitoring.
• Troubleshoot incidents and escalate as needed.
• Conduct health checks and report anomalies.
• Support equipment setup, cabling, and power cycling.
• Escort vendors and customers during visits and deliveries.
• Execute planned and ad-hoc maintenance per SOPs.
• Document activities and update SOPs; ensure shift handover.
• Participate in competency tests, audits, and reviews.
• Ensure safety compliance and PPE adherence.

Skills

Ticketing tools

Monitoring systems

Incident escalation

Cable management

Server troubleshooting

Network troubleshooting

English communication

Education

ITE or Polytechnic Diploma in Engineering

Job description

Overview
We are seeking DC Operations Shift Technicians to join our team and support day-to-day data center operations. This role involves working on a 12-hour rotational shift to ensure smooth operations, support incident management, and maintain high availability of data centre facilities and systems.

Responsibilities

• Perform daily data centre operations including ticket management, infrastructure monitoring, and remote hands support.
• Troubleshoot and manage incidents, escalating issues to internal teams or vendors when required.
• Conduct periodic health checks and report anomalies in DC facilities, IT, and network systems.
• Support equipment setup and relocation, including rack/stack, intra-rack cabling, power cycling, and related activities.
• Escort and supervise vendors, contractors, and customers during visits, deliveries, and installations.
• Execute planned and ad-hoc maintenance activities in compliance with SOPs/MOPs.
• Document operational activities, update SOPs/EOPs, and ensure accurate shift handover reporting.
• Participate in competency tests, audits, and operational reviews.
• Ensure compliance with safety standards, PPE requirements, and company code of conduct.

Requirements

• Minimum ITE or Polytechnic Diploma in Engineering or related discipline.
• 1–2 years of working experience in a Data Centre environment.
• Familiarity with ticketing tools, monitoring systems, and incident escalation processes.
• Hands-on experience in cabling, power cycling, hot swap, tape management, and basic server/network troubleshooting.
• Strong oral and written communication skills in English.
• Willingness to work on 12-hour rotational shifts (day/night) and be on standby as required.

Work Schedule

• Rotational shift work (Monday to Sunday):
  • 1st Shift: 09:00 – 21:00
  • 2nd Shift: 21:00 – 09:00