DC Operations Shift Technicians

XCELLINK PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A data centre operations company in Singapore is seeking a DC Operations Shift Technician to support day-to-day operations. Key responsibilities include managing incidents, performing health checks, and maintaining high availability of facilities. Candidates should have an ITE or Polytechnic Diploma in Engineering and 1–2 years of experience in a data centre environment. The role requires strong communication skills and willingness to work on rotational shifts.

Qualifications

• 1–2 years of working experience in a Data Centre environment.
• Familiarity with ticketing tools and monitoring systems.
• Strong oral and written communication skills in English.

Responsibilities

• Perform daily data centre operations including ticket management and monitoring.
• Troubleshoot and manage incidents, escalating as needed.
• Conduct periodic health checks on DC facilities.

Skills

Ticket management

Infrastructure monitoring

Incident management

Cabling

Basic server troubleshooting

Education

ITE or Polytechnic Diploma in Engineering

Job description

Overview

We are seeking DC Operations Shift Technicians to join our team and support day-to-day data centre operations. This role involves working on a 12-hour rotational shift to ensure smooth operations, support incident management, and maintain high availability of data centre facilities and systems.

Responsibilities

• Perform daily data centre operations including ticket management, infrastructure monitoring, and remote hands support.
• Troubleshoot and manage incidents, escalating issues to internal teams or vendors when required.
• Conduct periodic health checks and report anomalies in DC facilities, IT, and network systems.
• Support equipment setup and relocation, including rack/stack, intra-rack cabling, power cycling, and related activities.
• Escort and supervise vendors, contractors, and customers during visits, deliveries, and installations.
• Execute planned and ad-hoc maintenance activities in compliance with SOPs/MOPs.
• Document operational activities, update SOPs/EOPs, and ensure accurate shift handover reporting.
• Participate in competency tests, audits, and operational reviews.
• Ensure compliance with safety standards, PPE requirements, and company code of conduct.

Requirements

• Minimum ITE or Polytechnic Diploma in Engineering or related discipline.
• 1–2 years of working experience in a Data Centre environment.
• Familiarity with ticketing tools, monitoring systems, and incident escalation processes.
• Hands-on experience in cabling, power cycling, hot swap, tape management, and basic server/network troubleshooting.
• Strong oral and written communication skills in English.
• Willingness to work on 12-hour rotational shifts (day/night) and be on standby as required.

Work Schedule

• Rotational shift work (Monday to Sunday):
  1st Shift: 09:00 – 21:00
  2nd Shift: 21:00 – 09:00