Specialist, Data Centre Site Operations

STTGDC; Singapore; On-site; SGD 47,000 - 62,000; Full time

Job summary

STTGDC, a Singapore-headquartered data centre provider with a global footprint, seeks a Specialist, Data Centre Site Operations (DCSO) to manage and maintain large-scale data centre infrastructure for 24x7 operations in a rotating shift.

You will monitor BMS and critical facilities equipment, respond to incidents, document activities in the ticketing system, and coordinate with contractors and vendors. Prior DC facilities experience and ITIL knowledge are advantageous.

Qualifications

• Minimum NITEC or Diploma in Computing/Electrical/Mechanical Engineering.
• 1 year of relevant 24x7 DC facilities operations; fresh grads welcome.
• General knowledge of M&E systems and network infrastructure.
• Broad DC facilities knowledge (PDUs, UPS, Chiller, etc.)

Responsibilities

• Work in rotating shifts to support 24x7 onsite data centre operations.
• Monitor M&E systems and related facilities equipment including safety systems.
• Act as first responder and Level 1 escalation for onsite incidents; troubleshoot on-site M&E.
• Respond to remote hands requests within SLAs.
• Document activities in the ticketing system per ITIL guidelines.
• Develop and update SOPs and Emergency Operating Procedures for DSCO.
• Coordinate and supervise contractors and vendors onsite.
• Assist preventive and reactive maintenance with minimal disruption.
• Carry out duties as assigned by Team Leads and Management.

Skills

M&E knowledge

24x7 operations

Safety compliance

Team collaboration

Troubleshooting

Education

NITEC / Diploma in Electrical/Mechanical Engineering or Computing

Tools

BMS systems

ITIL framework

Job description

Be part of a global leader in data centre solutions

STTGDC is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.

Why STTGDC

STTGDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

Collaborative and vibrant workplace: We celebrate diversity and the power of teamwork. We value every idea and strive for constant improvement through collective innovation

Opportunities for growth: At STTGDC, we don’t just offer roles – we cultivate long-term career pathways. Through professional development programs, mentorships and stretch assignments, we are committed to enabling you to grow and reach your full potential.

As a Specialist, Data Centre Site Operations (DCSO) you will be responsible for managing and maintaining large-scale data centre infrastructure and facilities to ensure 24x7 operations in rotating shift environment.

• Work in rotating shifts to support large-scale data centre24x7 onsite operations and critical facilities.
• Monitor BMS systems (upstream to downstream), critical facilities equipment and other equipment associated with the data centre environment including fire safety, plumbing, mechanical, and electrical systems.
• Act as the first responder and Level 1 escalation point for all onsite operational incidents and issues. Perform hands-on troubleshooting and ad-hoc repairs of mechanical and electrical (M&E) equipment.
• Respond and perform all remote hands requests within the Operational and Service Level Agreements.
• Accurately document and update all relevant activities and requests in the ticketing system, including user requests, incidents, change, problems, provisioning, and ITIL (Information Technology Infrastructure Library).
• Ensure effective implementation of data centre safety, security and customer support policy and procedures.
• Oversee onsite security operations, including processes, manpower and security software systems
• Coordinate and support all internal contractors and vendors activities onsite, including reviewing of Permit-To-Work (PTW) documents, scheduling of resources, enforcement of house rules, adherence to best practices, compliance to safety procedures.
• Plan and support all preventive and reactive maintenance activities with minimal disruption to data centre operations. .
• Create accurate and regular reporting to internal stakeholders when necessary (incident reports, health reports, daily reports, etc.).
• Develop and update Standard Operating Procedures and Emergency Operating Procedures for DSCO related procedures and processes.
• Provide administrative support in assets inventory and procurement of parts/equipment.
• Assist with copper and fibre cabling deployment and troubleshooting.
• Coordinate and supervise the activities of contracted personnel performing work within the data centre.
• Coordinate all preventive/contracted/general maintenance, ensuring zero/minimum disruption of building services
• Carry out any other duties as and when assigned by the Team Leads and Management.

Requirements

• Minimum NITEC or Diploma in Computing/Electrical/Mechanical Engineering or related fields
• At least 1 year of relevant work experience in a 24x7 DC of facility operations environment. Fresh graduates with relevant qualifications in building infrastructure are also welcome to apply.
• Possess general knowledge of M&E systems and Network Infrastructure.
• Meticulous team player with the ability to work under pressure in a fast-paced environment.
• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, Generator, DRUPs, CRAUs, Chiller, DX cooling, fire protections, etc
• Relevant facilities management and/or data centre related certifications, such as ITIL, CDCP, CDCS will be an advantage.
• Broad understanding of cloud technologies, networking, data centre facilities, system applications and IT systems
• Familiar with certification standards, such as LEED Gold, BCA-IDA Green Mark Platinum, Uptime Institute Tier III, ISO 20000 / 22301 / 27001, SS564, etc.
• Willing to be on 24x7 standby recall when additional manpower coverage is required.