Data Centre Field Engineer

IDC TECHNOLOGIES (SINGAPORE) PTE. LTD.; Singapore; In loco; SGD 42.000 - 72.000; Tempo pieno

Descrizione del lavoro

IDC TECHNOLOGIES (SINGAPORE) PTE. LTD. seeks an experienced Data Centre Operations professional to support mission critical data centres in Singapore.

The role involves rotating 12-hour shifts across East and West locations, key management, vendor escorting, and routine infrastructure checks. The ideal candidate has 5+ years in data centre operations, ITIL-based incident/change management experience, and strong communication skills.

Competenze

• Minimum 5 years Data Centre operations experience.
• Experience in high-pressure 24x7 on-call environments.
• Strong ITIL-based incident, problem and change management knowledge.
• Experience supporting Data Centre vendors and outsourcing partners.
• Able to quickly learn and use in-house software.
• Proficient in MS Office: Excel, PowerPoint, Word.
• Clear written and verbal communication skills.
• Proactive, strong work ethic with an analytical mindset.
• Capable of working independently and in a team.
• Experience in data centre operations within financial institutions.

Mansioni

• Perform day-to-day data centre/computer operations tasks (key management, escorting vendors, facilities infrastructure checks, powering-up of onboarded servers, degaussing, routine checks, laptop management).
• Strong ability to support activities in data centre and secure rooms.
• Ensure data centre procedures are followed strictly.
• Ensure prompt escalation of all incidents, adhering to the standard incident response procedure, and track each incident to its complete resolution.
• To generate reports to management.
• Will cover duties as required.
• The candidate will be assigned to a different data centre each month, rotating between East and West locations.

Conoscenze

Data Centre Operations

On-call 24x7

ITIL Incident/Change

Vendor Coordination

In-house Software

MS Office (Excel/PowerPoint/Word)

Clear Communication

Proactive Work Ethic

Independent & Team Player

Financial Institution Experience

Strumenti

In-house Software

Descrizione del lavoro

Job Objective

Support mission critical data centres and remote buildings operations in Singapore. This role is a 12-hour rotating shift duty and support the data centre operations in data centres.

Job Description

• Possess good knowledge of data centre operation tasks and duties.
• Perform day-to- day data centre / computer operations duties (key management, escorting vendors, facilities infrastructure checks, powering-up of onboarded servers, degaussing, routine checks, laptop management).
• Strong ability to support activities in data centre and secure rooms.
• Ensure data centre procedures are followed strictly.
• Ensure prompt escalation of all incidents, adhering to the standard incident response procedure, and track each incident to its complete resolution.
• To generate reports to management.
• Any other duties assigned by management.
• Will cover duties as required.
• The candidate will be assigned to a different data centre each month, rotating between East and West locations.

Desired Skills, Knowledge and Experience

• Minimum 5 years Data Centre operations experience preferable in a team.
• Experience working in a high-pressure environment with 24x7 on-call responsibilities
• Strong understanding of incident, problem and change management procedures based on ITIL best practices
• Experienced in supporting Data Centre vendors, out-sourcing vendors.
• Ability to quickly learn and effectively utilize in-house software.
• Demonstrate strong multitasking capabilities and proficiency in Microsoft Office applications, specifically Excel, PowerPoint and Word.
• Ability to communicate clearly and effectively, both verbally and in-writing.
• Possesses a strong work ethic and a proactive approach to tasks.
• An analytical and inquiring mind to derive innovative solutions.
• Able to work both independently and collaboratively.
• Must have experience working in data centre operations in financial institutions.