Data Centre Resident Engineer

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 45,000 - 89,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Singapore is seeking a Data Centre Resident Engineer to join our on-site operations. You will be responsible for day-to-day maintenance of the data centre infrastructure, ensuring uptime, reliability, and security of critical systems while working in a rotation of day and night shifts.

The role requires hands-on experience with server hardware, networking equipment, cooling and power distribution, plus strong incident response, documentation, and teamwork skills.

Qualifications

• Proven experience in data center operations or IT infrastructure management.
• Strong knowledge of server hardware, networking equipment, and data center architecture.
• Proficiency with monitoring and alerting systems used in data centers.
• Understanding of cooling, power distribution, and backup systems.
• Experience with incident response and troubleshooting methodologies.
• Excellent organizational and documentation skills.
• Strong analytical and problem-solving abilities.
• Effective communication and teamwork with technical teams.
• Preferred: ITIL certification or equivalent industry certification.
• Preferred: experience with data center management tools and software.
• Preferred: familiarity with ISO 27001 or Uptime Institute best practices.
• Preferred: experience with virtualization platforms and cloud infrastructure.

Responsibilities

• Conduct regular physical inspections of IT infrastructure and equipment.
• Monitor and report on the operational status of systems, servers, and network devices.
• Identify and escalate hardware issues or anomalies to the appropriate teams.
• Document findings and maintain accurate health records.
• Provide secure escort services for authorised personnel and contractors.
• Verify access credentials and ensure security protocol compliance.
• Maintain visitor logs and escort activity records.
• Safely handle and relocate IT equipment within the data centre.
• Coordinate with technical teams on proper handling procedures.
• Update asset inventory and configuration records after equipment moves.
• Ensure compliance with safety standards and minimise disruption.
• Perform tape backup operations and manage backup media.
• Follow backup schedules and verify completion; report failures.
• Maintain secure storage and labeling of backup tapes.
• Coordinate with off-site storage vendors as required.
• Respond to urgent on-site support requests from remote teams.
• Assist with KMS access requests and GDC security seal verifications.

Skills

Server hardware

Networking equipment

Monitoring/alerting

Documentation

Communication

Tools

Data center management tools

Job description

We are looking for a skilled and motivated Data Centre Resident Engineer to join our team in Singapore. The ideal candidate will have at least 2 years of relevant experience and a passion for maintaining high-quality data center operations. You will play a key role in ensuring system uptime, reliability, and efficiency within our state-of-the-art facilities.

This role will be a 12 hour shift, 2 days work 2 days off (most likely - day night off off), work days will be on rotations (Day, night shift)

Job Description

We are seeking a detail-oriented and analytical Data Centre Resident Engineer to join our team in Singapore. In this role, you will be responsible for the day-to-day operations and maintenance of our data center infrastructure, ensuring optimal performance, reliability, and security of our critical systems. As a resident engineer, you will provide on-site technical support and be the first point of contact for operational issues, working efficiently to resolve incidents and maintain our infrastructure at peak performance.

• Conduct regular physical inspections of IT infrastructure and equipment
• Monitor and report on the operational status of systems, servers, and network devices
• Identify and escalated hardware issues or anomalies to the appropriate technical teams
• Document findings and maintain accurate health check records
• Provide secure escort services for authorised personnel, vendors, and contractors within restricted data centre areas
• Verify access credentials and ensure compliance with security protocols
• Maintain visitor logs and ensure all escorted activities adhere to facility security policies
• Safely handle and relocate IT equipment, servers, and hardware within the data centre
• Coordinate with technical teams to ensure proper handling procedures
• Update asset inventory and configuration records following equipment moves
• Ensure compliance with safety standards and minimise operational disruption
• Perform tape backup operations, including loading, unloading, and storage of backup media
• Follow established backup schedules and procedures
• Verify backup completion and report any failures or issues
• Maintain secure storage and proper labelling of backup tapes
• Coordinate with off-site storage vendors as required
• Respond to urgent on-site support requests from remote technical teams
• Assist with KMS (Key Management System) access requests
• Support GDC (Government Data Centre) security seal requests and verification
• Manage rack access permissions and maintain the RE Rack Access List
• Perform other operational tasks as assigned to support data centre operations

Qualifications

• Proven experience in data center operations or IT infrastructure management
• Strong knowledge of server hardware, networking equipment, and data center architecture
• Proficiency with monitoring and alerting systems commonly used in data center environments
• Solid understanding of physical infrastructure components including cooling, power distribution, and backup systems
• Experience with incident response and troubleshooting methodologies
• Excellent organizational and documentation skills
• Strong analytical and problem-solving abilities
• Effective communication skills and ability to work collaboratively with technical teams
• Preferred: ITIL certification or equivalent industry certification
• Preferred: Experience with data center management tools and software
• Preferred: Knowledge of industry standards such as ISO 27001 or Uptime Institute best practices
• Preferred: Experience with virtualization platforms and cloud infrastructure