Data Center Field Engineer

AVENSYS CONSULTING PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Excellent base salary

Attractive company benefits

Strong career progression

Job summary

Avensys Consulting Pte. Ltd. seeks an experienced Data Center Field Engineer to support mission critical data centres and remote buildings in Singapore.

The role involves a 12-hour rotating shift and on-call responsibilities, with monthly rotation between East and West locations to cover multiple sites. You will perform day-to-day data centre operations, manage key access, escort vendors, and ensure procedures are followed.

Qualifications

• Minimum 5 years data centre operations experience.
• Experience with 24x7 on-call responsibilities.
• Strong ITIL-based incident, problem and change management knowledge.
• Experience coordinating with data centre vendors.
• Experience in financial institutions is required.

Responsibilities

• Perform day-to-day data centre/operations tasks (key management, escorting vendors, infrastructure checks).
• Support data centre operations and secure rooms.
• Escalate incidents per standard procedures and track to resolution.
• Generate reports for management.
• Rotate between East and West data centres each month.

Skills

Data centre operations

ITIL on-call

Incident management

Vendor coordination

Tools

MS Office

Data center software

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are seeking an experienced Data Center Field Engineer.

Job Objective

Support mission critical data centres and remote buildings operations in Singapore. This role is a 12-hour rotating shift duty and support the data centre operations in data centres.

Job Description

• Possess good knowledge of data centre operation tasks and duties.
• Perform day-to- day data centre / computer operations duties (key management, escorting vendors, facilities infrastructure checks, powering-up of onboarded servers, degaussing, routine checks, laptop management).
• Strong ability to support activities in data centre and secure rooms.
• Ensure data centre procedures are followed strictly.
• Ensure prompt escalation of all incidents, adhering to the standard incident response procedure, and track each incident to its complete resolution.
• To generate reports to management.
• Any other duties assigned by management.
• Will cover duties as required.
• The candidate will be assigned to a different data centre each month, rotating between East and West locations.

Desired Skills, Knowledge and Experience

• Minimum 5 years Data Centre operations experience preferable in a team.
• Experience working in a high-pressure environment with 24x7 on-call responsibilities
• Strong understanding of incident, problem and change management procedures based on ITIL best practices
• Experienced in supporting Data Centre vendors, out-sourcing vendors.
• Ability to quickly learn and effectively utilize in-house software.
• Demonstrate strong multitasking capabilities and proficiency in Microsoft Office applications, specifically Excel, PowerPoint and Word.
• Ability to communicate clearly and effectively, both verbally and in-writing.
• Possesses a strong work ethic and a proactive approach to tasks.
• An analytical and inquiring mind to derive innovative solutions.
• Able to work both independently and collaboratively.
• Must have experience working in data centre operations in financial institutions.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

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