DATA CENTRE ENGINEER

Rapid Systemz Pte Ltd; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

Rapid Systemz Pte Ltd is seeking a shift-based data centre operator to monitor IT infrastructure and ensure continuous uptime. You will handle alerts, incidents, and escalation with SMEs, while maintaining accurate incident records and asset inventory.

The role requires a diploma or below with knowledge of data centre operations and proficiency in Microsoft Office. You will follow SOPs and security procedures under minimal supervision.

Qualifications

• Diploma or below (Nitec/technical diploma in IT/related) preferred.
• Basic understanding of data centre operations and IT hardware.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Ability to follow SOPs and escalation procedures without close supervision.

Responsibilities

• Monitor data centre monitoring systems for alerts, alarms, and abnormal conditions.
• Identify issues and raise incident tickets per procedures.
• Escalate technical alerts to SMEs or support teams.
• Track incident tickets from report to resolution and closure.
• Maintain records of incidents, actions taken, escalations, and status updates.
• Register equipment movement and perform hardware inventory checks.

Skills

Data centre operations

IT infrastructure

Attention to detail

Education

Diploma or below (Nitec/technical diploma in IT/related)

Tools

Microsoft Office

Job description

CONTACT: [phone] | Email: [e-mail]

Shift Coverage and Manning

• Coverage shall be provided on a 12-hour shift duty cycle, on a 3 workdays / 3 days off rotation over a 2-week cycle.
• Personnel must remain attentive and responsive for the full duration of each shift

Data Centre Monitoring & Incident Management

• Monitor data centre monitoring systems for alerts, alarms, and abnormal conditions.
• Identify potential operational issues and raise incident tickets in accordance with established procedures.
• Escalate technical alerts and incidents to the appropriate Subject Matter Experts (SMEs) or support teams.
• Track incident tickets from initial reporting through resolution and closure.
• Maintain accurate records of incidents, actions taken, escalations, and status updates

Security and Access Control

• Verify and facilitate authorised visitor, contractor, and vendor access.
• Escort visitors and vendors within controlled data centre areas where required.
• Perform physical infrastructure checks, including rack access control and identification of unattended or unauthorised items.
• Maintain data centre facilities awareness (e.g. aircon leaks, temperature abnormalities).
• Follow security policies and procedures when handling customer equipment.

Documentation and Inventory

• Register equipment movement in and out of the data centre.
• Record serial numbers and equipment changes.
• Perform hardware inventory checks and asset verification.

Job Requirements

• Minimum academic qualification: Diploma or below (Nitec/technical diploma in IT, Computer Engineering, or related discipline preferred).
• Basic understanding of data centre operations, IT infrastructure, and common hardware (servers, network equipment, racks, cabling).
• Good working knowledge of Microsoft Office applications (Excel, Word, Outlook).
• Ability to follow SOPs, escalation procedures, and security requirements without close supervision.