036 - Data Centre Field Engineer

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) here in Singapore seeks a data centre operations professional to support mission-critical facilities and remote buildings.

The role features a 12-hour rotating shift and monthly rotation between East and West data centres to ensure continuous operations. You will perform day-to-day data centre tasks, escalate incidents per ITIL procedures, generate routine management reports, and coordinate with data centre vendors.

Qualifications

• Minimum of 5 years data centre operations experience.
• Experience in high-pressure, 24x7 on-call environments.
• Familiar with ITIL incident, problem and change management.
• Experience supporting data centre vendors and outsourcing partners.
• Proficient in MS Office applications.

Responsibilities

• Perform day-to-day data centre operations tasks and duties.
• Escalate incidents per standard procedures and track resolution.
• Generate reports for management.
• Rotate between East and West data centres each month.

Skills

Data centre ops

ITIL knowledge

On-call support

Vendor management

MS Office

Tools

Microsoft Office

Job description

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) View all jobs

Support mission critical data centres and remote buildings operations in Singapore. This role is a 12-hour rotating shift duty and support the data centre operations in data centres.

Job Description

• Possess good knowledge of data centre operation tasks and duties.
• Perform day-to- day data centre / computer operations duties (key management, escorting vendors, facilities infrastructure checks, powering-up of onboarded servers, degaussing, routine checks, laptop management).
• Strong ability to support activities in data centre and secure rooms.
• Ensure data centre procedures are followed strictly.
• Ensure prompt escalation of all incidents, adhering to the standard incident response procedure, and track each incident to its complete resolution.
• To generate reports to management.
• Any other duties assigned by management.
• Will cover duties as required.
• The candidate will be assigned to a different data centre each month, rotating between East and West locations.

Desired Skills, Knowledge and Experience

• Minimum 5 years Data Centre operations experience preferable in a team.
• Experience working in a high-pressure environment with 24x7 on-call responsibilities
• Strong understanding of incident, problem and change management procedures based on ITIL best practices
• Experienced in supporting Data Centre vendors, out-sourcing vendors.
• Ability to quickly learn and effectively utilize in-house software.
• Demonstrate strong multitasking capabilities and proficiency in Microsoft Office applications, specifically Excel, PowerPoint and Word.
• Ability to communicate clearly and effectively, both verbally and in-writing.
• Possesses a strong work ethic and a proactive approach to tasks.
• An analytical and inquiring mind to derive innovative solutions.
• Able to work both independently and collaboratively.
• Must have experience working in data centre operations in financial institutions.