Customer Support Specialist: Fast-Paced, Impactful

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 27,000 - 33,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD.

in Bishan is seeking a customer service representative to handle inquiries via phone, email and live chat, assist with bookings, payments and account matters, and drive service-related resolutions with a focus on customer satisfaction. In a fast-paced environment, you will escalate complex issues when needed, maintain accurate interaction records, and support daily operations to uphold service standards.

Qualifications

• Prior experience in customer service, call centre, or front-line support advantageous.
• Good communication and interpersonal skills.
• Customer-oriented with strong problem-solving abilities.
• Able to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Handle customer enquiries via phone, email, and live chat in a professional and timely manner.
• Assist customers with booking issues, payment enquiries, account matters, and service-related concerns.
• Resolve customer complaints effectively while maintaining high customer satisfaction.
• Escalate complex issues to relevant departments and follow up until resolution.
• Maintain accurate records of customer interactions and case updates.
• Support daily customer service operations and ensure service standards are met.

Skills

Customer service experience

Communication skills

Problem solving

Multitasking

Job description

REVUP PROSERVICES PTE. LTD.

in Bishan is seeking a customer service representative to handle inquiries via phone, email and live chat, assist with bookings, payments and account matters, and drive service-related resolutions with a focus on customer satisfaction. In a fast-paced environment, you will escalate complex issues when needed, maintain accurate interaction records, and support daily operations to uphold service standards.