Backend & Customer Care Specialist

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. is seeking a detail-oriented Customer Service Executive to support its backend operations across email, live chat, and ticketing platforms in Singapore.

You will handle inquiries, investigate issues, and coordinate with internal teams to deliver timely resolutions. You will maintain case records, meet response-time targets, and contribute to process improvements by identifying recurring issues.

Qualifications

• N-Level, O-Level, NITEC, Diploma or equivalent qualification.
• Previous experience in customer service or backend support is advantageous.
• Strong written and verbal communication skills.
• Patient and service-oriented with ability to handle complaints professionally.
• Strong attention to detail and ability to manage multiple cases simultaneously.

Responsibilities

• Handle customer enquiries, complaints and service requests through email, live chat and ticketing platforms.
• Investigate account, booking, payment, promotional, refund and platform-related issues using internal systems and records.
• Provide clear and timely updates to customers throughout the resolution process.
• Coordinate with Operations, Finance, Technology and other internal teams to resolve complex or escalated cases.
• Escalate technical, payment, fraud or safety-related matters according to established procedures.
• Maintain complete and accurate case records, supporting documents and follow-up actions.
• Meet response-time, productivity, service-level and quality standards.
• Identify recurring service issues and provide feedback to support process improvements.
• Maintain response templates, standard operating procedures and internal knowledge resources.
• Perform other customer-service and operational duties as assigned.

Skills

Customer service

Multi-channel support

Communication

Attention to detail

Team coordination

Education

Diploma or equivalent

Tools

MS Office

Job description

REVUP PROSERVICES PTE. LTD. is seeking a detail-oriented Customer Service Executive to support its backend operations across email, live chat, and ticketing platforms in Singapore.

You will handle inquiries, investigate issues, and coordinate with internal teams to deliver timely resolutions. You will maintain case records, meet response-time targets, and contribute to process improvements by identifying recurring issues.