Customer Support Specialist - Multichannel Resolution

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 27,000 - 33,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. in Singapore is hiring a customer service representative to handle inquiries via phone, email and live chat from 9am to 6pm across four weekdays and one weekend. You will assist customers with bookings, payments and account issues while maintaining high service standards.

Responsibilities include resolving complaints, escalating complex issues, and keeping accurate records to support daily operations in a fast-paced environment.

Qualifications

• Prior experience in customer service, call centre, or front-line support is advantageous.
• Strong communication and interpersonal skills.
• Customer-oriented with strong problem-solving abilities.
• Able to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Handle customer enquiries via phone, email, and live chat in a professional and timely manner.
• Assist customers with booking issues, payment enquiries, account matters, and service-related concerns.
• Resolve customer complaints effectively while maintaining high customer satisfaction.
• Escalate complex issues to relevant departments and follow up until resolution.
• Maintain accurate records of customer interactions and case updates.
• Support daily customer service operations and ensure service standards are met.

Skills

Customer service

Communication skills

Problem solving

Job description

REVUP PROSERVICES PTE. LTD. in Singapore is hiring a customer service representative to handle inquiries via phone, email and live chat from 9am to 6pm across four weekdays and one weekend. You will assist customers with bookings, payments and account issues while maintaining high service standards.

Responsibilities include resolving complaints, escalating complex issues, and keeping accurate records to support daily operations in a fast-paced environment.