Customer Service - Call Centre | Bishan | up to $2700/mth

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 27,000 - 33,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. in Bishan, Singapore, is seeking a customer service representative to handle inquiries via phone, email, and live chat, delivering timely and professional support.

The role involves assisting customers with bookings, payments, accounts and service-related concerns, resolving complaints, and escalating complex issues as needed while maintaining high customer satisfaction. Applicants with prior call center or front-line experience, strong communication, and the ability

Qualifications

• Experience in customer service or call centre preferred.
• Strong communication and interpersonal skills.
• Able to multitask in a fast-paced environment.

Responsibilities

• Handle customer enquiries via phone, email, and live chat.
• Assist customers with booking issues, payments, accounts, and service concerns.
• Resolve complaints effectively to maintain satisfaction.
• Escalate complex issues and follow up until resolution.
• Maintain accurate records of interactions and case updates.
• Support daily customer service operations and ensure service standards.

Skills

Communication skills

Interpersonal skills

Problem solving

Customer service experience

Job description

Working Hours:9am to 6pm , 4 weekdays 1 weekend
Basic Salary:up to $2700/mth
Location:Bishan

Duties:

• Handle customer enquiries via phone, email, and live chat in a professional and timely manner.
• Assist customers with booking issues, payment enquiries, account matters, and service-related concerns.
• Resolve customer complaints effectively while maintaining high customer satisfaction.
• Escalate complex issues to relevant departments and follow up until resolution.
• Maintain accurate records of customer interactions and case updates.
• Support daily customer service operations and ensure service standards are met.

Requirements

• Prior experience in customer service, call centre, or front-line support will be an advantage.
• Good communication and interpersonal skills.
• Customer-oriented with strong problem-solving abilities.
• Able to work in a fast-paced environment and handle multiple tasks.