Service Technician

DIGIFORT SINGAPORE PTE. LTD.; Singapore; Presencial; SGD 29.000 - 51.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance incentives

Training & career development

Supportive team environment

Leading print technology brands

Descripción de la vacante

DigiFort Singapore Pte Ltd, a Konica Minolta & Lexmark Authorized Partner, offers printer service and maintenance across client sites in Singapore. The role covers installation, repair, and preventive maintenance of MFPs and printers, with emphasis on hardware, software, and network troubleshooting to minimize downtime.

You will also train users, ensure device readiness, and deliver consumables while maintaining strong customer relationships for ongoing support.

Formación

• Must have own transport to travel to customer sites as required.
• NITEC, Higher NITEC, or Diploma in Electronics, Electrical Engineering, Mechatronics, or related discipline.
• Minimum 3 years servicing experience with Konica Minolta, Lexmark, or Xerox copiers/printers.
• Experience installing printer drivers and configuring scan-to-folder/network scanning functions.
• Strong troubleshooting skills in network printing environments.
• Experience conducting user training and customer demonstrations.
• Experience leading, mentoring, or training a team of service engineers.
• Availability to start on short notice.

Responsabilidades

• Install, repair, and perform preventive maintenance on Multi-Function Printers (MFPs), laser printers, and related IT peripherals to ensure optimal device performance
• Diagnose and resolve hardware, software, networking, and printing issues promptly to minimize downtime
• Configure printer drivers, scan-to-folder, scan-to-email, and network printing functions to meet customer requirements
• Conduct user training on equipment operation and basic maintenance to enhance customer self-sufficiency
• Maintain, test, and prepare warehouse machines for deployment to ensure readiness
• Deliver consumables, spare parts, or equipment as needed to support service operations
• Complete accurate service reports and maintain detailed service documentation for accountability
• Provide excellent customer service and build strong relationships to foster customer satisfaction and loyalty

Conocimientos

Own transport

Troubleshooting

Customer service

Team mentoring

Educación

NITEC/Higher NITEC/Diploma in Electronics or related

Herramientas

Printer drivers configuration

Network printing configuration

Scan-to-folder configuration

Descripción del empleo

Company Overview

DigiFort Singapore Pte Ltd is a Konica Minolta & Lexmark Authorized Managed Print Solution Partner specializing in office print automation, leasing printing equipment, and providing comprehensive maintenance programs to reduce customers' print-related costs.

Job Summary

You will install, maintain, and repair printing devices while troubleshooting hardware, software, and network issues. You will also train users, manage equipment readiness, deliver consumables, and provide excellent customer service to support client operations.

Responsibilities

• Install, repair, and perform preventive maintenance on Multi-Function Printers (MFPs), laser printers, and related IT peripherals to ensure optimal device performance
• Diagnose and resolve hardware, software, networking, and printing issues promptly to minimize downtime
• Configure printer drivers, scan-to-folder, scan-to-email, and network printing functions to meet customer requirements
• Conduct user training on equipment operation and basic maintenance to enhance customer self-sufficiency
• Maintain, test, and prepare warehouse machines for deployment to ensure readiness
• Deliver consumables, spare parts, or equipment as needed to support service operations
• Complete accurate service reports and maintain detailed service documentation for accountability
• Provide excellent customer service and build strong relationships to foster customer satisfaction and loyalty

Required competencies and certifications

• Possess own transport (car or bike) to travel to customer sites as required

Preferred competencies and qualifications

• NITEC, Higher NITEC, or Diploma in Electronics, Electrical Engineering, Mechatronics, or related discipline
• Minimum 3 years servicing experience with Konica Minolta, Lexmark, or Xerox copiers/printers
• Experience installing printer drivers and configuring scan-to-folder/network scanning functions
• Strong troubleshooting skills in network printing environments
• Experience conducting user training and customer demonstrations
• Experience leading, mentoring, or training a team of service engineers
• Ability to work under pressure and manage multiple service calls efficiently
• Availability to start on short notice

Other Information

What We Offer

• Competitive salary package
• Performance incentives
• Training and career development opportunities
• Supportive team environment
• Opportunity to work with leading print technology brands