Customer Support & Technical Ops Specialist

Elitez Pte Ltd; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

Elitez Pte Ltd is seeking a customer service professional in Singapore to handle inquiries, orders, quotations and service requests with a focus on timely resolutions. You will communicate shipment updates, advise on risks, and coordinate with internal teams to ensure orders are fulfilled while maintaining detailed records.

The ideal candidate holds a Bachelor’s or Diploma in a related field, has at least 3 years in customer service, and benefits from experience in machinery or technical service

Qualifications

• Customer-focused mindset and excellent communication skills.
• Independent, resourceful with strong problem-solving skills.
• Good people management, with the ability to manage conflicts, build consensus and align with multiple stakeholders.
• Strong multi-tasking, organizational and time-management skills in a fast-paced environment.
• High self-drive, meticulous and good analytical skills.
• 3+ years of relevant customer service experience.
• Experience in machinery, equipment or technical service industry is a plus.

Responsibilities

• Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations
• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management
• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues
• Build and maintain strong relationships with customers, internal departments and senior management
• Maintain accurate and detailed documentation including customer reports and operational records
• Ensure compliance with company and customer policies, quality standards and regulatory requirements

Skills

Customer focus

Communication skills

Problem solving

People management

Multi-tasking

Self-motivation

Analytical skills

Education

Bachelor's/Diploma in Business Admin, Engineering, Operations Mgmt or related field

Job description

Elitez Pte Ltd is seeking a customer service professional in Singapore to handle inquiries, orders, quotations and service requests with a focus on timely resolutions. You will communicate shipment updates, advise on risks, and coordinate with internal teams to ensure orders are fulfilled while maintaining detailed records.

The ideal candidate holds a Bachelor’s or Diploma in a related field, has at least 3 years in customer service, and benefits from experience in machinery or technical service