Customer Service Coordinator [SL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 2,600 - 3,800; Full time

Job summary

WECRUIT PTE. LTD. in Singapore is seeking a customer-focused professional to manage customer service and order processing from inquiry to fulfilment.

You will coordinate with Sales, Operations and Logistics to ensure timely delivery, handle inquiries via phone and email, maintain accurate records, and prepare basic reports.

The role emphasizes proactive problem resolution and clear communication to ensure high levels of customer satisfaction.

Responsibilities

• Serve as a key point of contact for customer enquiries received through telephone, email and other communication channels.
• Provide timely and accurate information relating to products, services, quotations, orders and delivery status.
• Manage customer orders and related documentation from order processing through to fulfilment.
• Monitor order and delivery progress and proactively follow up on outstanding matters.
• Ensure customer requests are recorded, tracked and addressed within the required timelines.
• Develop and maintain positive working relationships with customers through professional and responsive service.
• Handle customer complaints, feedback and service-related issues professionally.
• Assess customer concerns and coordinate with relevant internal teams to identify and implement appropriate solutions.
• Communicate updates and resolutions clearly to customers.
• Work closely with Sales, Operations, Logistics and other departments to facilitate efficient order fulfilment and issue resolution.
• Maintain accurate customer records and relevant documentation.
• Prepare basic customer service and operational reports as required.
• Provide general administrative support to the customer service function.
• Perform other relevant duties and ad hoc assignments as assigned.

Job description

Customer Service & Order Management

• Serve as a key point of contact for customer enquiries received through telephone, email and other communication channels.
• Provide timely and accurate information relating to products, services, quotations, orders and delivery status.
• Manage customer orders and related documentation from order processing through to fulfilment.
• Monitor order and delivery progress and proactively follow up on outstanding matters.
• Ensure customer requests are recorded, tracked and addressed within the required timelines.

Customer Relationship & Issue Resolution

• Develop and maintain positive working relationships with customers through professional and responsive service.
• Handle customer complaints, feedback and service-related issues professionally.
• Assess customer concerns and coordinate with relevant internal teams to identify and implement appropriate solutions.
• Communicate updates and resolutions clearly to customers.

Internal Coordination & Administration

• Work closely with Sales, Operations, Logistics and other departments to facilitate efficient order fulfilment and issue resolution.
• Maintain accurate customer records and relevant documentation.
• Prepare basic customer service and operational reports as required.
• Provide general administrative support to the customer service function.
• Perform other relevant duties and ad hoc assignments as assigned.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

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