Customer Support

Lalamove; Remote; SGD 20,000 - 60,000; Full time

Job summary

A global logistics company in Singapore is seeking a dedicated Customer Support representative. Responsibilities include providing timely support via WhatsApp and calls, assisting clients with their delivery orders, and resolving any delivery issues. Ideal candidates will possess excellent customer service and communication skills, adapt to clients' changing needs, and work independently. Weekend and public holiday shifts are required, and a spare phone will be necessary as a company laptop and SIM card will be issued.

Qualifications

• Great customer service, communication and interpersonal skills.
• Able to work independently with minimal supervision.
• Problem solving ability and adaptable to changing needs.

Responsibilities

• Providing WhatsApp and call support to clients in a timely manner.
• Assisting clients on their delivery orders.
• Monitoring the delivery orders for our clients.
• Resolve delivery issues faced by customer.

Skills

Customer service skills

Communication skills

Interpersonal skills

Problem-solving ability

Adaptability

Job description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

What you'll do

• Providing WhatsApp and call support to clients in a timely manner
• Assisting clients on their delivery orders
• Monitoring the delivery orders for our clients
• Resolve delivery issues faced by customer

What you'll need

• Great customer service, communication and interpersonal skills
• Able to work independently with minimal supervision
• Problem solving ability and adaptable to changing needs from clients
• Self-starter and responsible
• Experience using different online channels to communicate with Clients
• 2 Weekend shifts - either morning (10am - 6pm) or afternoon (5pm - 10pm)
• Available for additional shifts during festive & public holiday periods, when required
• Must have spare phone; Company laptop and SIM card will be issued