Customer Service Officer cum Receptionist

VENUS BEAUTY SERVICES PTE. LTD.; Singapore; Sur place; SGD 24 000 - 36 000; Plein temps

Résumé du poste

VENUS BEAUTY SERVICES PTE. LTD. is seeking a customer service representative in Singapore to handle calls and emails, provide frontline support, and ensure timely closure of inquiries.

You will coordinate with internal staff, resolve issues, and escalate when needed, while maintaining a customer-oriented approach. The role requires good communication, problem solving, and the ability to work independently in a fast-paced environment.

Qualifications

• Minimum GCE 'N'/'O' Level.
• 1 to 2 year(s) relevant experience in customer service or retail.
• Strong analytical, good problem solving and decision making abilities.
• Proficient in MS Office (Excel & Word).
• Ability to work independently with minimum supervision.
• Customer-oriented with good interpersonal and communication skill

Responsabilités

• Handle customer service hotline and provide first level of support
• Handling telephone calls, screening and directing calls
• Provide quality customer service to customers over phone or email
• Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
• Resolve customer queries efficiently and escalate problems/issues promptly
• Other ad-hoc duties as assigned

Connaissances

Customer service

Communication

Interpersonal skills

Analytical thinking

Decision making

Formation

GCE O/N Level

Outils

MS Office

Excel

Word

Description du poste

Handle customer service hotline and provide first level of support

Handling telephone calls, screening and directing calls

Provide quality customer service to customers over phone or email

Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.

Resolve customer queries efficiently and escalate problems/issues promptly

Other ad-hoc duties as assigned

Requirements

• Minimum GCE 'N'/'O' Level
• 1 to 2 year(s) relevant experience in customer service or retail
• Strong analytical, good problem solving and decision making abilities.
• Proficient in MS Office (Excel & Word)
• Ability to work independently with minimum supervision
• Customer-oriented with good interpersonal and communication skill