Customer Care Specialist: Inbound Support & Upsell

Cycle & Carriage; Singapore; On-site; SGD 24,552 - 33,480; Full time

Job summary

Cycle & Carriage in Singapore is seeking a dedicated customer service representative for its Customer Contact Centre. The role focuses on inbound queries, providing top-notch service while managing customer expectations effectively.

The ideal candidate should possess at least an ‘N’ or ‘O’ level and have experience in customer service. Strong communication skills and a customer-centric mindset are a must, along with the ability to engage in outbound calls for service follow-ups and promotions.

Qualifications

• 1–2 years of customer service experience is preferred.
• Ability to manage multiple tasks effectively.
• Genuine passion for service excellence.

Responsibilities

• Handle inbound customer calls professionally.
• Take ownership of customer cases until resolution.
• Coordinate with teams to resolve customer issues.
• Conduct outbound calls for follow-ups and promotions.
• Upsell suitable offerings during customer interactions.

Skills

Good communication and listening skills

Strong team player

Good time-management skills

Customer-centric mindset

Comfortable performing outbound upselling

Education

Minimum ‘N’ or ‘O’ level

Tools

MS Office applications

Job description

Cycle & Carriage in Singapore is seeking a dedicated customer service representative for its Customer Contact Centre. The role focuses on inbound queries, providing top-notch service while managing customer expectations effectively.

The ideal candidate should possess at least an ‘N’ or ‘O’ level and have experience in customer service. Strong communication skills and a customer-centric mindset are a must, along with the ability to engage in outbound calls for service follow-ups and promotions.