Customer Support & Data Coordinator | Excel Pro

PERSOL

Singapore

On-site

SGD 33,000 - 47,000

Full time

3 days ago

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Job summary

PERSOL in Singapore seeks a Contract Administrator to manage spreadsheets and scheduling databases, ensuring accurate records and timely reports. The role involves coordinating with contractors, supporting customer service, and generating insights for stakeholders.

The candidate should be Diploma-qualified, with strong Excel skills and a proactive approach to process improvements. The 12-month contract is based in Kallang Sector, with extendable options and a focus on high-quality service

Qualifications

Diploma holder with prior customer service experience is required.
Strong written and verbal communication skills are essential.
Proficient in Microsoft Excel (formulas, macros, basic analysis) for large datasets.
Independent, proactive with initiative for process improvements.

Responsibilities

Manage spreadsheets/databases and update schedules in the system.
Provide high quality customer service when contacting consumers to schedule appointments.
Plan and deploy contractors and teams based on updates in spreadsheets.
Collaborate with stakeholders to handle issues and ensure timely resolutions.
Communicate with consumers and stakeholders to ensure satisfaction.
Improve spreadsheets/database for easier updates and reporting.
Generate reports for various stakeholders.
Perform other duties as assigned.