Customer Support Champion — B2B Payments (Singapore)

Convera; Singapore; On-site; SGD 54,000 - 59,000; Full time

Benefits offered by this job

Commission-based pay

Career growth opportunities

Flexible work approach

Paid holidays & leave

Volunteer opportunities

Job summary

Convera in Singapore is seeking a Customer Support Associate to provide best-in-class care from first contact to resolution across phone, email and chat channels. The role emphasizes strong communication, problem solving and a customer-centric mindset in a fast-paced environment.

Ideal candidates have at least 1 year in customer service, fluent English, and Singapore PR or citizenship; Mandarin or Cantonese is a plus but not required. Competitive salary and benefits offered.

Qualifications

• Minimum 1 year of related experience delivering customer service by phone and email.
• Fluent English language skills in Singapore office.
• Singapore Permanent Resident or Citizen required.

Responsibilities

• Deliver professional service to customers through inbound, outbound and eService channels in high volume, fast-paced environment, via phone and email.
• Identify and solve problems on the spot.
• Drive first contact resolution and remove barriers to service.
• Understand regulatory requirements and Convera policies and processes.
• Work on projects and assist with business improvements.

Skills

Customer service

Communication

Problem solving

Attention to detail

Empathy

Job description

Convera in Singapore is seeking a Customer Support Associate to provide best-in-class care from first contact to resolution across phone, email and chat channels. The role emphasizes strong communication, problem solving and a customer-centric mindset in a fast-paced environment.

Ideal candidates have at least 1 year in customer service, fluent English, and Singapore PR or citizenship; Mandarin or Cantonese is a plus but not required. Competitive salary and benefits offered.