Customer Support Associate (12 months contract - convertible)

NHG Population Health; Singapore; On-site; SGD 28,000 - 47,000; Full time

Benefits offered by this job

AWS

Performance bonus

Medical coverage

Dental coverage

Job summary

NHG Population Health is seeking a Customer Support Associate to be the friendly first contact for customers at Innovate @Ubi in Singapore. You will handle enquiries and appointment requests via phone, email, and live chat, delivering warm, accurate service and guiding customers to access the healthcare they need.

You will collaborate across departments to resolve issues, support a fast-paced environment, and play a key role in enhancing the customer experience.

Qualifications

• GCE ‘O’/‘A’ Levels or Polytechnic Diploma.

Responsibilities

• Handle enquiries and appointment requests via phone, email, and live chat.
• Provide timely, accurate and warm service to customers.
• Collaborate with various departments to resolve issues.
• Maintain a calm and empathetic approach in fast-paced environments.
• Contribute to an enhanced overall customer experience.

Skills

Clear communication

Phone etiquette

Active listening

Typing speed

Team player

Education

GCE O/ A Levels or Poly Diploma

Job description

What you’ll do as a Customer Support Associate!

Serving as the voice of our institution, you play an integral role to support the health and well-being of our community. Join a team that values your voice, invests in your growth, and gives you the support you need to succeed.

As Customer Support Associate, you’ll be the friendly and reassuring first point of contact for customers. You will:

Handle enquiries and appointment requests via phone, email, and live chat

• Provide timely, accurate and warm service that makes customers feel heard
• Deepen your sense of empathy as every interaction you make helps someone access the healthcare they need
• Be a problem solver by working across various departments to ensure smooth and efficient issue resolution
• Be a strong team player and able to work in a fast-paced and dynamic environment
• Play a key role in enhancing our overall customer experience

Convenient location:

Situated at Innovate @Ubi (formerly known as StarHub Green) —just minutes from MacPherson MRT.

What You Bring

• Clear and confident communication with excellent phone etiquette.
• Service-oriented mindset, active listening skills and a desire to help others.
• Proficient typing speed and able to coordinate and toggle between various systems.
• Willingness to work a 5.25-day week (alternate half-day Saturdays).
• 1 year of customer service or call centre or healthcare experience is a plus.
• Ability to converse in other languages (Mandarin/Malay/Tamil) is highly advantageous as you may be required to handle non-English speaking callers.

What We offer

• Competitive salary with AWS + performance and variable bonus.
• Comprehensive medical, dental and insurance coverage.
• 12-month contract, renewable or convertible to permanent, subject to your performance.

Your Qualifications

• GCE ‘O’/‘A’ Levels or Polytechnic Diploma.
• Candidates with more experience may be considered for a Senior Customer Support Associate position.

Join Us and Grow Your Career with Purpose

If you’re passionate about helping others and want to be part of a caring and dynamic healthcare team, we’d love to meet you.