Compassionate Healthcare Support Specialist

NATIONAL HEALTHCARE GROUP PTE LTD

Singapore

On-site

SGD 33,000 - 47,000

Full time

8 days ago

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Benefits offered by this job

AWS + bonuses

Medical coverage

12-month contract

Job summary

NATIONAL HEALTHCARE GROUP PTE LTD is seeking a Customer Support Associate to be the voice of our health system. You will handle enquiries and appointment requests via phone, email, and live chat, delivering clear, warm service and helping customers access the care they need.

Join a team that values your voice, offers growth and AWS with performance bonuses, and a 12-month contract with renewal. A 5.25-day week, potential for non-English callers, and opportunities across departments await the

Qualifications

GCE 'O'/'A' Levels or Polytechnic Diploma.
1 year of customer service or healthcare experience is a plus.
Willingness to work a 5.25-day week (alternate half-day Saturdays).

Responsibilities

Handle enquiries and appointment requests via phone, email, and live chat.
Provide timely, accurate and warm service that makes customers feel heard.
Deepen your sense of empathy as every interaction helps someone access the healthcare they need.
Be a problem solver by working across various departments to ensure smooth and efficient issue resolution.
Be a strong team player and able to work in a fast-paced and dynamic environment.
Play a key role in enhancing our overall customer experience.