Customer Support Associate

NHG Health; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

AWS policy with performance bonus

Medical and dental coverage

12-month contract renewable

Job summary

National Healthcare Group Polyclinics is seeking a Customer Support Associate to be the friendly voice for patients and guests, handling enquiries and appointment requests via phone, email, and live chat, and coordinating across departments to ensure smooth service.

Based at Innovate @Ubi, the role offers a 12-month contract with AWS, medical/dental coverage, and a patient‑first culture that values growth and teamwork.

Qualifications

• Clear and confident communication with excellent phone etiquette.
• Service-oriented mindset, active listening skills and a desire to help others.
• Proficient typing speed and able to coordinate and toggle between various systems.

Responsibilities

• Handle enquiries and appointment requests via phone, email, and live chat.
• Provide timely, accurate and warm service that makes customers feel heard.
• Deepen empathy as interactions help someone access the healthcare they need.
• Be a problem solver by coordinating across departments for smooth resolution.
• Be a strong team player in a fast-paced, dynamic environment.
• Improve the overall customer experience.

Skills

Phone etiquette

Empathy

Active listening

Multitasking

Team player

Language skills (Mandarin/Malay/Tamil)

Education

GCE ‘O’/‘A’ Levels or Polytechnic Diploma

Job description

Select how often (in days) to receive an alert: Create Alert

Institution: National Healthcare Group Polyclinics

Family Group: Ancillary

What you’ll do as a Customer Support Associate!

Serving as the voice of our institution, you play an integral role to support the health and well-being of our community. Join a team that values your voice, invests in your growth, and gives you the support you need to succeed.

As Customer Support Associate, you’ll be the friendly and reassuring first point of contact for customers. You will:

Handle enquiries and appointment requests via phone, email, and live chat

• Provide timely, accurate and warm service that makes customers feel heard
• Deepen your sense of empathy as every interaction you make helps someone access the healthcare they need
• Be a problem solver by working across various departments to ensure smooth and efficient issue resolution
• Be a strong team player and able to work in a fast-paced and dynamic environment
• Play a key role in enhancing our overall customer experience

Convenient location: Situated at Innovate @Ubi (formerly known as StarHub Green) —just minutes from MacPherson MRT.

What You Bring

• Clear and confidentcommunicationwith excellent phone etiquette.
• Service-oriented mindset, active listening skillsand a desire to help others.
• Proficient typing speed and able to coordinate and toggle between various systems.
• Willingness to work a5.25-day week(alternate half-day Saturdays).
• 1 year ofcustomer service or call centre or healthcare experience is a plus.
• Ability to converse in other languages (Mandarin/Malay/Tamil) is highly advantageous as you may be required to handle non-English speaking callers.

What We offer

• Competitive salary with AWS + performance and variable bonus.
• Comprehensive medical, dental and insurance coverage.
• 12-month contract, renewable or convertible to permanent, subject to your performance.

Your Qualifications

• GCE ‘O’/‘A’ LevelsorPolytechnic Diploma.
• Candidates with more experience may be considered for aSenior Customer Support Associateposition.

Join Us and Grow Your Career with Purpose

If you’re passionate about helping others and want to be part of a caring and dynamic healthcare team, we’d love to meet you.