Healthcare Customer Support Associate Multilingual Growth

NHG Health; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

AWS policy with performance bonus

Medical and dental coverage

12-month contract renewable

Job summary

National Healthcare Group Polyclinics is seeking a Customer Support Associate to be the friendly voice for patients and guests, handling enquiries and appointment requests via phone, email, and live chat, and coordinating across departments to ensure smooth service.

Based at Innovate @Ubi, the role offers a 12-month contract with AWS, medical/dental coverage, and a patient‑first culture that values growth and teamwork.

Qualifications

• Clear and confident communication with excellent phone etiquette.
• Service-oriented mindset, active listening skills and a desire to help others.
• Proficient typing speed and able to coordinate and toggle between various systems.

Responsibilities

• Handle enquiries and appointment requests via phone, email, and live chat.
• Provide timely, accurate and warm service that makes customers feel heard.
• Deepen empathy as interactions help someone access the healthcare they need.
• Be a problem solver by coordinating across departments for smooth resolution.
• Be a strong team player in a fast-paced, dynamic environment.
• Improve the overall customer experience.

Skills

Phone etiquette

Empathy

Active listening

Multitasking

Team player

Language skills (Mandarin/Malay/Tamil)

Education

GCE ‘O’/‘A’ Levels or Polytechnic Diploma

Job description

National Healthcare Group Polyclinics is seeking a Customer Support Associate to be the friendly voice for patients and guests, handling enquiries and appointment requests via phone, email, and live chat, and coordinating across departments to ensure smooth service.

Based at Innovate @Ubi, the role offers a 12-month contract with AWS, medical/dental coverage, and a patient‑first culture that values growth and teamwork.