Customer Success Specialist — Bedding & Delivery Care

Tempur Sealy International; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Tempur Sealy International is hiring a Customer Success Specialist for our Singapore operations. The role focuses on timely email responses, handling CS hotline enquiries via WhatsApp and SMS, and ensuring accurate processing of orders in our systems.

You will coordinate with internal teams to resolve delivery issues and maintain high customer satisfaction. Work hours are typically 9:00 am to 6:00 pm, Monday to Sunday with two days off weekly scheduled by CSL, at the Singapore main office.

Responsibilities

• Respond to customer success emails promptly (three check-ins daily).
• Answer CS hotline enquiries via WhatsApp and SMS.
• Follow up on CS cases, update files, create job orders to ensure service excellence.
• Act as first point of contact for all delivery issues and confirm delivery status.

Job description

Tempur Sealy International is hiring a Customer Success Specialist for our Singapore operations. The role focuses on timely email responses, handling CS hotline enquiries via WhatsApp and SMS, and ensuring accurate processing of orders in our systems.

You will coordinate with internal teams to resolve delivery issues and maintain high customer satisfaction. Work hours are typically 9:00 am to 6:00 pm, Monday to Sunday with two days off weekly scheduled by CSL, at the Singapore main office.