Talent Solutions: Customer Success Manager (Hybrid)

5G-Starlink Pte.; Singapore; Hybrid; SGD 60,000 - 100,000; Full time

Job summary

5G-Starlink Pte. is seeking a Customer Success Manager for Talent Solutions to help customers realize value from our hiring platform and drive adoption.

You will partner with sales, act as trusted advisor, analyze engagement metrics, and provide best practices to improve adoption and ensure customers achieve business value. Some travel may be required depending on location and territory.

Qualifications

• 2+ years of experience in Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management.

Responsibilities

• Partner with sales counterparts on prioritized customers to drive adoption, enhance customer success, and mitigate churn risk.
• Act as a trusted advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed-upon operational priorities, leading to full business value.
• Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options.
• Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs.
• Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams.
• Expedite technical and purchase-related escalations.
• Document all communication with customers accurately and in a timely manner via system tools.
• Minimum travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory.

Skills

Customer Success

Account Management

Sales

Consulting

Project Management

Change Management

Education

Bachelor's degree or equivalent practical experience

Job description

5G-Starlink Pte. is seeking a Customer Success Manager for Talent Solutions to help customers realize value from our hiring platform and drive adoption.

You will partner with sales, act as trusted advisor, analyze engagement metrics, and provide best practices to improve adoption and ensure customers achieve business value. Some travel may be required depending on location and territory.