Customer Success & Order Specialist (SAP SD)

JOBALLY PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

JOBALLY PTE. LTD.

is seeking a proactive Customer Service Executive to support customers by email and phone, manage orders, and coordinate with internal teams to resolve issues quickly. You will handle order processing, delivery arrangements, and customer relationship activities, produce monthly service reports, and contribute to policy improvements while maintaining high standards of accuracy and professionalism.

Qualifications

• Minimum Diploma in any field.
• 2–3 years of relevant experience in order processing, delivery arrangement and customer relationship management.
• Customer-oriented with strong communication and interpersonal skills.
• Experience handling inquiries via email and phone.
• Proficient in Excel with VLOOKUP, Pivot tables and basic formulas.
• Experience using SAP/S4 Hana SD module is required; Power BI is a plus.

Responsibilities

• Provide quality customer service support via email and phone through ticketing system.
• Handle customer inquiries and escalate issues promptly when required.
• Resolve customer problems and claims effectively and promptly.
• Promote and recommend new products to existing customers.
• Input customer purchase orders and manage sales orders.
• Allocate stock and arrange delivery for customer orders.
• Conduct regular meetings with customers to maintain communication.
• Create monthly reports on customer service activities.
• Collaborate with internal teams to ensure timely resolution of issues.

Skills

Customer focus

Communication

Interpersonal skills

Excel (VLOOKUP, Pivot)

Problem solving

Stress management

Education

Diploma

Tools

SAP/S4 Hana SD

Power BI

Job description

JOBALLY PTE. LTD.

is seeking a proactive Customer Service Executive to support customers by email and phone, manage orders, and coordinate with internal teams to resolve issues quickly. You will handle order processing, delivery arrangements, and customer relationship activities, produce monthly service reports, and contribute to policy improvements while maintaining high standards of accuracy and professionalism.