Customer Success Ops Lead: Stakeholder & Adoption

skills and workforce development agency; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Customer Success Ops Specialist supports the operational delivery of customer success, stakeholder engagement and product adoption for JSP and JSI products. The role focuses on stakeholder support operations, feedback management, reporting, onboarding coordination and operational follow-through to ensure positive user experiences and effective adoption of products and services.

This role provides operational support during a period of increased stakeholder engagement and product rollout

Qualifications

• Experience in customer service operations, stakeholder engagement support, or programme administration.
• Experience coordinating multiple stakeholders and managing operational processes.
• Experience supporting digital products, platforms or service delivery initiatives.

Responsibilities

• Coordinate and track stakeholder enquiries and follow up with internal teams.
• Maintain stakeholder databases, engagement logs and success dashboards.
• Support onboarding sessions, demonstrations and product launch activities.
• Prepare adoption and engagement reports for management.
• Identify and assist with process improvements from user feedback.

Skills

Organisational skills

Stakeholder management

Communication

Attention to detail

Multitasking

Excel

PowerPoint

CRM systems

Reporting

Tools

Excel

PowerPoint

CRM systems

Job description

The Customer Success Ops Specialist supports the operational delivery of customer success, stakeholder engagement and product adoption for JSP and JSI products. The role focuses on stakeholder support operations, feedback management, reporting, onboarding coordination and operational follow-through to ensure positive user experiences and effective adoption of products and services.

This role provides operational support during a period of increased stakeholder engagement and product rollout