Strategic Technical Customer Success Specialist

188 Cisco International Limited Singapore Branch

Singapore

On-site

SGD 180,000 - 260,000

Full time

35 hours ago

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Job summary

Cisco is seeking a Customer Success Specialist to act as a strategic advisor and technical expert for enterprise customers. You will lead adoption journeys from baselining environments to onboarding roadmaps, and facilitate executive workshops that drive measurable business value.

Your insights will inform Cisco Engineering and Product Management across Networking, Security, and Cloud & AI Infrastructure. Partner with cross-functional teams to ensure successful, long-term product utilization and

Qualifications

10-12+ years in technical consulting or customer-facing technical roles.
Bachelor’s degree in Engineering or Computer Science; Master’s preferred.
Advanced certifications (CCIE, CISM, CISSP) strongly preferred.
Expert knowledge of enterprise networking protocols (OSPF, BGP, IS-IS, LISP, VXLAN).

Responsibilities

Lead adoption engagements that accelerate product adoption and drive business value.
Baselining customer environments and building onboarding roadmaps.
Facilitate executive-level workshops and collect feedback to influence Cisco roadmaps.
Identify and mitigate adoption risks and ensure successful customer journeys.
Document adoption plans and roadmaps to align project collaborators.