IT Customer Success & Service Delivery Lead

PERSOL; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

PERSOL Tech Services Pte Ltd is seeking a customer-focused professional to manage customer expectations, build partnerships, and act as the central point for all support-related queries. You will drive service delivery improvements and help customers maximize value from our services.

The role emphasizes collaboration with sales, support, billing and technical teams, ongoing SLAs/KPIs reviews, and proactive engagement to ensure high-quality service and customer satisfaction.

Qualifications

• Strong interpersonal skills enabling clear communication with customers and team

Responsibilities

• Manage customer expectations and build strong partnerships.
• Act as a focal point for all support-related queries and issues.
• Be passionate about customer satisfaction and continuous service delivery improvements.
• Work with customers to ensure they are leveraging services effectively and finding value in our services.
• Assess customer feedback and improve procedures to ensure great customer service.

Job description

PERSOL Tech Services Pte Ltd is seeking a customer-focused professional to manage customer expectations, build partnerships, and act as the central point for all support-related queries. You will drive service delivery improvements and help customers maximize value from our services.

The role emphasizes collaboration with sales, support, billing and technical teams, ongoing SLAs/KPIs reviews, and proactive engagement to ensure high-quality service and customer satisfaction.