Customer Success & Operations Coordinator

GRIFFIN HR CONSULTANCY PTE. LTD.; Singapore; In loco; SGD 36.000 - 47.000; Tempo pieno

Descrizione del lavoro

GRIFFIN HR CONSULTANCY PTE. LTD. is seeking a diligent customer service professional to join our team in Singapore. You will provide responsive support and act as the frontline for customer engagement.

Responsibilities include handling inquiries by phone, coordinating with internal departments to resolve issues, and compiling service reports. You will also take on ad-hoc administrative tasks to keep operations running smoothly.

Competenze

• Strong problem-solving and analytical abilities are essential.
• Good organisational and time-management skills to multitask effectively.
• Adaptable and able to perform in a fast-paced environment.

Mansioni

• Provide professional and responsive customer service.
• Handle customer enquiries via phone calls.
• Attend to customer complaints promptly and coordinate with the relevant departments to provide appropriate solutions or alternatives, following through to ensure closure.
• Check and compile service reports before sending them to customers.
• Perform other ad-hoc operational and administrative duties as assigned.

Conoscenze

Problem-solving

Critical thinking

Analytical skills

Organisational skills

Time management

Adaptability

Descrizione del lavoro

GRIFFIN HR CONSULTANCY PTE. LTD. is seeking a diligent customer service professional to join our team in Singapore. You will provide responsive support and act as the frontline for customer engagement.

Responsibilities include handling inquiries by phone, coordinating with internal departments to resolve issues, and compiling service reports. You will also take on ad-hoc administrative tasks to keep operations running smoothly.