Customer Success Manager

HYAN CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HYAN CONSULTING PTE. LTD. is seeking an experienced Account Manager/Operations Specialist in Singapore to manage enterprise accounts and optimize freight-forwarding service delivery.

You will align operational workflows, monitor performance metrics, and partner with senior leaders on account planning and contracts. The role focuses on client success, cross-functional collaboration, and ongoing process improvement to enhance efficiency and client satisfaction within a dynamic logistics

Qualifications

• Experience: 3-5 years of account management or operations in freight forwarding/logistics/transportation.
• Bachelor's degree or equivalent preferred.
• Proficiency with CRM systems and data reporting tools; strong written/spoken communication.

Responsibilities

• Operational Alignment: develop and distribute standard workflows, escalate operational issues.
• Client Success & Experience: monitor metrics, gather feedback, drive improvement projects.
• Account Strategy & Support: partner on planning, bids, contracts, and executive reviews.
• Analytics & Reporting: track metrics, analyze performance, deliver trends reports.
• Process & Tool Adoption: promote internal platforms and refine workflows.

Skills

Communication skills

Attention to detail

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM systems

Data reporting tools

Office productivity software

Job description

About

A freight forwarder, specializing in business operations, client service delivery, and strategic partnership management for enterprise accounts.

Main Responsibilities

• Operational Alignment: Develop and distribute standard operational workflows, address service deviations, and serve as the key escalation point for operational issues.
• Client Success & Experience: Monitor performance metrics, gather client feedback, and drive continuous improvement projects to optimize service delivery and operational efficiency.
• Account Strategy & Support: Partner with senior account leaders on account planning, project bidding, contract updates, and executive business reviews.
• Analytics & Reporting: Track key business metrics, analyze account performance, and deliver custom reporting on trends and operational outcomes.
• Process & Tool Adoption: Promote the use of internal technology platforms, support solution design, and refine process workflows.

Requirements

• Experience: 3-5 years of account management or operations experience in freight forwarding, logistics and or transportation industry
• Education: Bachelor's degree or equivalent experience preferred.
• Technical & Analytical Skills: Proficiency with CRM systems, data reporting tools, and office productivity software.
• Core Competencies: Strong verbal and written communication skills, high attention to detail, strong problem-solving capabilities, and the ability to work cross-functionally.