Account Operations Executive

Crane Worldwide Logistics LLC; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Crane Worldwide Logistics LLC in Singapore is seeking an Operations Coordinator to support day-to-day coordination of assigned customer accounts, ensuring requirements are followed through and inquiries are answered in a timely, professional manner.

You will coordinate with operations teams, carriers, and service providers to monitor shipment progress, identify delays, and drive timely resolutions while maintaining accurate records and preparing reports for reviews.

Qualifications

• Diploma or degree in Logistics, Supply Chain, Business Administration, or related field preferred.
• 2–4 years of relevant experience in logistics, freight forwarding, customer service, account support, supply chain, or operations coordination.
• Prior experience handling customer communication and shipment coordination would be advantageous.

Responsibilities

• Coordinate day-to-day with customers, ensuring requirements are followed.
• Respond to enquiries and service requests professionally.
• Maintain regular communication on shipment status with stakeholders.
• Prepare reports, meeting materials, and action trackers for reviews.
• Maintain accurate customer records and logs in relevant systems.
• Monitor outstanding requirements and follow up to ensure timely closure.
• Support onboarding and changes to customer operating requirements.
• Participate in customer meetings and service reviews when appropriate.
• Coordinate with operations teams, overseas offices, carriers, and service providers.
• Escalate urgent operational issues and investigate discrepancies.

Skills

Communication

Coordination

Customer service

Attention to detail

Education

Diploma or degree in Logistics / related

Tools

Microsoft Office

CRM systems

Excel

PowerPoint

Job description

• Support the day-to-day coordination of assigned customer accounts and ensure customer requirements are followed through.
• Respond to customer enquiries, service requests, and operational updates in a timely and professional manner.
• Maintain regular communication with customers and relevant internal stakeholders regarding shipment status, service issues, and outstanding actions.
• Prepare reports, presentations, meeting materials, and action trackers for customer reviews and internal discussions.
• Maintain accurate customer records, action logs, meeting notes, and account updates in the relevant systems.
• Monitor outstanding customer requirements and follow up with relevant stakeholders to ensure timely closure.
• Support customer onboarding, new business implementation, and changes to customer operating requirements.
• Where appropriate, participate in customer meetings and service review discussions.

Operations Coordination

• Coordinate with operations teams, overseas offices, carriers, and service providers to support end-to-end shipment execution.
• Monitor shipment progress, milestones, and service performance.
• Identify potential delays, exceptions, or service issues and coordinate the appropriate follow-up actions.
• Escalate urgent or unresolved operational issues to the relevant stakeholders when necessary.
• Work with internal teams to investigate and resolve shipment discrepancies, service failures, and recurring operational issues.
• Support implementation of customer SOPs and ensure operational requirements are communicated to the relevant teams.
• Assist with billing follow-up, invoice discrepancies, shipment-related charges, and other account coordination matters where required.
• Ensure appropriate documentation and follow-up of operational issues and corrective actions.

Reporting and Performance Management

• Prepare and maintain shipment reports, KPI trackers, service performance reports, and account dashboards.
• Monitor trends, exceptions, and recurring service issues and highlight areas requiring attention.
• Support preparation of customer performance reviews and internal account discussions.
• Assist in analysing operational data to identify opportunities for service improvement and greater efficiency.
• Ensure reporting is accurate, timely, and aligned with customer and internal requirements.
• Identify recurring operational or service issues and work with relevant teams to improve processes.
• Support implementation of agreed corrective actions and process improvements.
• Contribute ideas to improve customer experience, operational efficiency, reporting accuracy, and service consistency.
• Support standardisation and documentation of account-related processes and procedures where required.

Other Skills and Abilities

• Good communication and interpersonal skills, with the ability to work effectively with customers and stakeholders across different functions and locations.
• Strong coordination, organisation, and follow-up skills.
• Customer-focused with a positive and solutions-oriented approach.
• Good attention to detail and a strong sense of responsibility and ownership.
• Able to prioritise and manage multiple tasks in a fast-paced environment.
• Comfortable handling operational issues and escalating appropriately when required.
• Proficient in Microsoft Office, particularly Excel, Outlook, and PowerPoint.
• Ability to work with reports, data, and performance trackers.
• Familiarity with CRM, logistics, transportation, or reporting systems is an advantage.
• Willingness to learn and develop within the logistics and account management environment.

Education and Direct Work Experience

• Diploma or degree in Logistics, Supply Chain, Business Administration, or a related discipline is preferred.
• 2-4 years of relevant experience in logistics, freight forwarding, customer service, account support, supply chain, or operations coordination.
• Prior experience handling customer communication, shipment coordination, KPI reporting, service issues, or account support would be advantageous.
• Ability to work with greater independence and take ownership of operational follow-up and customer requirements is preferred.

Physical/Work Requirements

• Able to work at a desk and use a computer for extended periods.
• May be required to attend customer meetings, operational discussions, or site visits from time to time.
• Some flexibility may be required to support urgent operational matters across different time zones.
• Ability to work in a fast-paced environment and respond to changing operational priorities.

Certifications and Licenses

• Professional certification is not mandatory. Relevant logistics, supply chain, freight forwarding, or industry certifications would be an advantage.