Sales Support Manager

Geodis; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Geodis in Singapore is seeking a seasoned Key Account Manager to strengthen our freight forwarding solutions. You will oversee multi-country opportunities, respond to RFQs, and quote in line with CS SOP and industry policies to ensure compliance and revenue growth.

You will collaborate with Operations and Business Development to maximize profitability, ensure billing accuracy, and drive standardized pricing and EDI compliance across teams.

Qualifications

• Minimum 5–10 years in freight forwarding or related field.
• Pro-active and solution oriented.
• Team player with hands-on attitude.
• Ability to translate customer needs into business solutions.
• Strong objective setting and follow-through.
• Independent and able to work in virtual teams.
• Flexible, well organized, able to manage multiple tasks.

Responsibilities

• Orchestrate multi-country opportunities.
• Support global RFQs and provide quotations aligned to freight needs.
• Ensure compliance with SOPs and industry policies.
• Contribute to KPI development for auto-rating and quoting efficiency.
• Align Operations and Business Development for profitability and billing accuracy.
• Drive processes with EDI Core team and BPO as a Key User.

Skills

Pro-active

Teamwork

Independent work

Communication

Time management

Customer needs

Job description

• Maintain & Develop existing customer base by moving from product sales to solution sales supported by:
• Global Sales Process Implementation, training & education and compliance
• Improved utilisation of eService tools through training & education and compliance
• Enforced commercial rules
• Increased consistency of services and pricing

Key Account Management

• Orchestrate multi country opportunities
• Support global RFQ's
• Provide quotations to customers, aligned with their freight management needs and in line with (CS) SOP, and industry policies and procedures in order to ensure compliance and increase revenue.
• Contribute to the development of the departments' Key Performance Indicators of auto rating and quoting efficiency.
• Ensure ongoing communication and alignment between Operations and Business Development to ensure optimum profitability and compliance of billing accuracy.
• Drives processes with EDI Core team and BPO as a Key User to minimise auto-rating issues.
• Provide training and guidance to sales support executives to ensure EDI compliance and higher success closing opportunities.
• Provide Support to the entire sales department with their client's freight requests understanding their requirements with an objective to close and optimise our Profit and Loss.
• Analyse sales opportunities and negotiate with procurement to improve hit rates.
• Support Tender Management with Business Development, stakeholders and procurement to provide a competitive solution and offer.
• Compliance with EDI and improve auto-rating Key Performance Indicators (KPI)
• Increase our hit rate and market share
• Maintain a working folder of updated and competitive costs

Requirements

• At least 5-10 year's working experience, preferably in the Freight Forwarding industry
• Pro-active, interested in and able to find solutions
• Able to work within a team.
• Hands-on attitude towards work.
• Ability to translate customer needs into business supporting solutions
• Ability to set, follow up and accomplish clear objectives
• Ability to work independently as well as in a (virtual) team environment
• A pragmatic approach to work and the ability to be flexible when needed
• Communicative, able to create trustful relations in spite of cultural differences and geographical distance
• Strong time and task management, able to plan, organise and handle multiple assignments
• Well organized with interest to develop structures, methods and tools
• Ability to establish and maintain effective working relationships