Customer Success & Growth Marketing Lead

DENSELIGHT SEMICONDUCTORS PTE LTD; Singapore; On-site; SGD 50,000 - 65,000; Full time

Job summary

A leading semiconductor company in Singapore is seeking an experienced customer service professional. The role involves building customer relationships, providing support, and improving the customer experience through effective communication and problem-solving skills. Candidates should have a relevant diploma or degree and at least 2 years of experience in the electronics manufacturing sector. Strong CRM knowledge and proficiency in Excel are essential. This position offers the chance to work in a dynamic environment with opportunities for growth.

Qualifications

• Minimum 2 years’ experience in manufacturing or related experience in Electronics/semiconductor.
• Able to handle customer inquiries and categorize information for customer profiles.
• Customer service or sales experience preferably in electronics manufacturing.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships through open communication.
• Provide accurate information using the right methods/tools.
• Handle complaints and provide appropriate solutions.
• Meet personal and team sales targets and quotas.
• Monitor SEO and user engagement to suggest content optimization.
• Support sales and marketing team in events and collateral preparation.

Skills

Customer service experience

CRM software knowledge

Data analysis

Communication skills

Problem-solving

Education

Diploma / Degree in Marketing, Business Administration or Engineering

Tools

Excel (pivot tables)

CRM Systems

Production Planning system

Job description

A leading semiconductor company in Singapore is seeking an experienced customer service professional. The role involves building customer relationships, providing support, and improving the customer experience through effective communication and problem-solving skills. Candidates should have a relevant diploma or degree and at least 2 years of experience in the electronics manufacturing sector. Strong CRM knowledge and proficiency in Excel are essential. This position offers the chance to work in a dynamic environment with opportunities for growth.