Global CRM Onboarding & Success Executive — Remote

PEPPER CLOUD PTE. LTD.; Singapore; Remote; SGD 45,000 - 75,000; Full time

Benefits offered by this job

International client exposure

AI-powered SaaS products

Career growth opportunities

Remote-friendly environment

Competitive salary

Job summary

Pepper Cloud is seeking a Customer Success - CRM Onboarding Executive to guide clients through onboarding and CRM implementation, ensuring smooth adoption and acting as a liaison between clients and internal teams.

You will manage end-to-end onboarding, analyze business requirements, conduct demonstrations and training, and coordinate with Product, Support, and Tech teams to deliver a seamless CRM experience across international clients.

Qualifications

• Fluent in Mandarin and English (spoken and written).
• Experience with IT/Enterprise solutions implementation or SaaS onboarding is preferred.
• Strong communication and presentation skills demonstrated through client interactions and training sessions.
• Ability to multitask and manage priorities in a fast-paced SaaS environment.
• Experience with CRM platforms such as Salesforce, HubSpot, Zoho, Freshworks or similar is advantageous.

Responsibilities

• Manage end-to-end client onboarding and CRM implementation to ensure successful product adoption
• Analyze client business requirements and configure CRM workflows to meet their needs
• Conduct virtual product demonstrations, onboarding sessions, and client training to facilitate CRM usage
• Guide customers through CRM setup and best practices to optimize their experience
• Serve as the primary contact during onboarding, providing timely support and resolving issues efficiently
• Coordinate with internal technical teams to address client requirements and technical challenges
• Build and maintain strong client relationships to ensure satisfaction and retention
• Proactively identify and communicate opportunities to enhance the customer experience
• Collaborate closely with Product, Support, and Tech teams to relay customer feedback and suggest product improvements
• Maintain accurate onboarding documentation and implementation records for transparency and continuous improvement

Skills

Mandarin

English

Communication

Presentation

Tools

Salesforce

HubSpot

Zoho

Freshworks

Job description

Pepper Cloud is seeking a Customer Success - CRM Onboarding Executive to guide clients through onboarding and CRM implementation, ensuring smooth adoption and acting as a liaison between clients and internal teams.

You will manage end-to-end onboarding, analyze business requirements, conduct demonstrations and training, and coordinate with Product, Support, and Tech teams to deliver a seamless CRM experience across international clients.