Customer Success Manager: AI Deployments & Renewals

Endex; Singapore; On-site; SGD 90,000 - 142,000; Full time

Benefits offered by this job

Health Insurance

Wellness stipend

401K matching

Salary + Equity

Job summary

Endex, a leader in AI agents, is hiring a Customer Success Manager to own deployment, onboarding, adoption and renewal across accounts. You’ll work closely with our founders, AEs and product team to shape how customers succeed and what we build next.

Location options include New York City, Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, and Los Angeles, with a 5-day in-person commitment. You’ll drive outcomes, run deployments, and train users to achieve rapid value.

Qualifications

• 2+ years in customer success, account management, implementation, or consulting.
• Owned enterprise accounts and grown them.
• Renewals and expansions focus.

Responsibilities

• Own customer outcomes from signature through renewal.
• Lead deployments and integrations with IT and InfoSec.
• Train users through onboarding sessions.
• Drive adoption and scale successful use across the firm.
• Protect and expand accounts with renewals and upsells.
• Be the voice of the customer for product feedback and roadmap input.
• Build onboarding playbooks and support processes.

Skills

Customer leadership

Account management

Implementation

Consulting

Job description

Endex, a leader in AI agents, is hiring a Customer Success Manager to own deployment, onboarding, adoption and renewal across accounts. You’ll work closely with our founders, AEs and product team to shape how customers succeed and what we build next.

Location options include New York City, Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, and Los Angeles, with a 5-day in-person commitment. You’ll drive outcomes, run deployments, and train users to achieve rapid value.