Client Success Champion | Hybrid, Growth & Impact

Private Advertiser; Singapore; Hybrid; SGD 38,591 - 46,224; Full time

Benefits offered by this job

5 Days Work Week

Hybrid Working Arrangement

Career Progression Opportunities

Supportive and Collaborative Work Env.

Job summary

Private Advertiser is seeking a Customer Relationship Executive to join our growing team. The ideal candidate is customer-focused, proactive, and passionate about building strong client relationships.

You will be responsible for maintaining excellent customer experiences, addressing enquiries, and supporting clients throughout their journey with the company. This role emphasizes client communication, service excellence, onboarding support, and ensuring smooth operations across departments.

Qualifications

• Minimum Diploma qualification or equivalent.
• At least 1 year of experience in customer service, customer relations, hospitality, sales support, or related fields.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with a professional attitude.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Build and maintain positive relationships with clients through professional and timely communication.
• Respond to customer enquiries, requests, and feedback across channels.
• Provide personalized support to enhance customer satisfaction and retention.
• Serve as the main contact for assigned clients and ensure a positive customer experience.
• Coordinate with internal departments to resolve customer issues.
• Assist clients with account-related matters and service requests.
• Follow up on enquiries and maintain records of interactions.
• Support onboarding processes for new clients and ensure a smooth journey.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Microsoft Office

Multilingual (adv.)

Education

Diploma or equivalent

Tools

Microsoft Office

Job description

Private Advertiser is seeking a Customer Relationship Executive to join our growing team. The ideal candidate is customer-focused, proactive, and passionate about building strong client relationships.

You will be responsible for maintaining excellent customer experiences, addressing enquiries, and supporting clients throughout their journey with the company. This role emphasizes client communication, service excellence, onboarding support, and ensuring smooth operations across departments.