Freight Operations Lead

Spearing Executive Search; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global logistics firm in Singapore is looking for an Operations Manager to oversee and enhance logistics services. Responsibilities include monitoring delivery performance, resolving customer issues, and managing cargo documentation. Suitable candidates should have at least 5 years of experience in freight forwarding, with strong skills in operational compliance and MS Office applications. This role offers the opportunity to optimize logistics operations and directly improve service quality.

Qualifications

• Minimum 5 years experience in Freight Forwarding or related fields.
• Strong skills in logistics management and performance optimisation.
• Proficiency in MS Office applications at an intermediate to advanced level.

Responsibilities

• Monitor delivery lapses in logistics services.
• Resolve customer concerns regarding freight services.
• Prepare daily operation performance reports.
• Manage cargo documentation and compliance.

Skills

Logistics service monitoring

Crisis management

Operational compliance

Cargo documentation

Tools

MS Office Suite

Job description

Our client is a Fortune 500 company and is a leading logistics corporation in South East Asia.

Key Responsibilities:

• Monitor lapses in delivery of logistics services to customers
• Resolve escalated customers' concerns and issues on freight services
• Prepare daily operation performance reports and status updates
• Apply rating principles, states as well as operator variations
• Manage cargo documentation process according to industry standards or sector requirements
• Manage performance of cargo or material-handling security procedures
• Manage performance of cargo consolidation activities
• Manage performance of transshipment and transloading operations
• Track cargo-handling schedules to ensure timelines are adhered to
• Perform incident or crisis management initiatives
• Follow standard and established compliance-related administrative activities
• Perform compliance operations and/or advise clients on tariffs, rates, costs or quotations requirements and eligibility
• Manage performance of checks in accordance to internal standard operating procedures (SOP), government regulatory requirements and legislations to identify non-compliance
• Apply operational policies, standards and procedures
• Optimise use of allocated resources within business activities

Requirements:

• With at least 5 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling
• Intermediate to advanced MSO applications