Customer Solutions Executive

BOM BOM PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A pet nutrition company in Singapore seeks a Customer Solutions Executive to provide premium support to customers in Singapore and Korea. You will manage customer inquiries via various channels and resolve issues while collaborating with multiple departments. The ideal candidate will have a diploma, 2 years of relevant experience, and fluency in English and Korean. A passion for pets, particularly dogs and cats, is preferred. This role includes handling logistical issues and monitoring customer feedback for continuous improvement.

Qualifications

• Minimum 2 years of experience in customer service, hospitality, or a related field.
• Ability to handle complex customer issues calmly and professionally.
• Genuine interest in pets, especially dogs and cats, is highly preferred.

Responsibilities

• Manage and coordinate the full customer order cycle.
• Resolve customer service and logistics-related issues effectively.
• Collaborate with Operations, Nutrition, Logistics, and Marketing.
• Handle customer interactions via email, chat, and messaging platforms.
• Monitor social media platforms for customer feedback.
• Support periodic reporting on customer feedback and service trends.

Skills

Customer-centric mindset

Fluent in English and Korean

Strong written communication skills

Attention to detail

Problem-solving approach

Interpersonal skills

Ability to multitask

Education

Diploma in any field

Job description

As our Customer Solutions Executive, you will be the frontline representative for BOM BOM, supporting both Singapore and Korea customers. This role is critical in delivering timely, empathetic, and accurate support across multiple channels while ensuring a premium customer experience aligned with our pet nutrition brand. If you are passionate about people, pets, and premium service, and enjoy working in a dynamic environment, we’d love to have you on our team.

Responsibilities

• Manage and coordinate the full customer order cycle, including special requests and follow-ups
• Resolve customer service and logistics-related issues in a timely and professional manner
• Provide proactive solutions and improvement suggestions to enhance customer retention and satisfaction
• Collaborate closely with Operations, Nutrition, Logistics, and Marketing teams to resolve customer issues efficiently
• Identify and assess customer needs to ensure high satisfaction levels
• Handle customer interactions via email, chat, and messaging platforms (inbound and outbound)
• Conduct outbound follow-up calls when required
• Maintain strong product knowledge to provide accurate and effective information on pet nutrition products
• Monitor social media platforms for customer feedback and engagement in Singapore and Korea markets
• Support brand ambassador identification and coordination where required
• Participate in company events or initiatives aimed at pet owner education and lead generation
• Support periodic reporting on customer feedback and service trends

Requirements

• Diploma in any field
• Minimum 2 years of experience in customer service, hospitality, or a related field
• Fluent in English and Korean (spoken and written)
• Strong written communication skills with attention to detail
• Customer-centric mindset with a hands-on, problem-solving approach
• Ability to handle complex customer issues calmly and professionally
• Strong interpersonal skills and ability to work cross-functionally
• Able to multitask, prioritise, and manage time effectively
• Comfortable working with customers across different markets and cultures
• Genuine interest in pets, especially dogs and cats, is highly preferred
• Willing to be on online standby for weekend duty (1 hour, once a month)