Customer Service Support (12 month contract)

AIR ENERGI GROUP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

A leading healthcare and diagnostics services provider in Singapore seeks a Customer Service Support Executive to bolster administrative and operational support across service activities. You will log, track, and resolve service requests, assist field service scheduling, and manage warranty processing and invoicing to ensure smooth service delivery.

Ideal candidates bring a diploma or equivalent, 5+ years in customer service or service coordination, and familiarity with ERP/CRM systems.

Qualifications

• Diploma, Higher NITEC, NITEC, or equivalent qualification.
• Minimum 5 years of relevant experience in customer service, service coordination, order management, or customer support.
• Experience in healthcare, medical devices, diagnostics, life sciences, or related industries.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience using ERP and CRM systems (e.g., SAP, Salesforce) is advantageous.

Responsibilities

• Create, maintain, and update service cases and installed base records in ERP and CRM systems.
• Coordinate service requests and facilitate field service engineer scheduling and dispatch.
• Process warranty claims and returns (RMA) for distributors, channel partners, and direct customers.
• Support inventory management activities, including stock withdrawals, stock counts, replenishment, shipment coordination, and spare parts tracking.
• Assist with invoicing activities, invoice consolidation, accounts receivable clarifications, and document submissions through customer payment portals.
• Maintain accurate service records and documentation.
• Respond to customer enquiries and complaints professionally and efficiently.
• Collaborate closely with service, operations, finance, and commercial teams to support business objectives.
• Perform other administrative and operational duties as assigned.

Skills

Customer service

Service coordination

Order management

Multitasking

Communication

Education

Diploma/NITEC qualifications

Tools

ERP/CRM systems (SAP, Salesforce)

Microsoft Office (Excel, Word, Outlook)

Job description

Our client is a leading multinational organization in the healthcare and diagnostics industry, dedicated to advancing patient care through innovative technologies and solutions. With a global presence, the company supports healthcare professionals and laboratories in delivering accurate and timely diagnostic results that improve lives.

As part of a collaborative and customer-focused team, you will contribute to delivering exceptional service support and operational excellence in a dynamic environment.

Position Overview

The Customer Service Support Executive is responsible for providing administrative and operational support for service-related activities across multiple business units. This role serves as a key point of contact for customers and internal stakeholders, ensuring service requests are accurately logged, tracked, and resolved in a timely manner.

The successful candidate will also support field service operations, inventory management, warranty processing, and invoicing activities to ensure smooth day-to-day service delivery.

Key Responsibilities

• Create, maintain, and update service cases and installed base records in ERP and CRM systems.
• Coordinate service requests and facilitate field service engineer scheduling and dispatch.
• Process warranty claims and returns (RMA) for distributors, channel partners, and direct customers.
• Support inventory management activities, including stock withdrawals, stock counts, replenishment, shipment coordination, and spare parts tracking.
• Assist with invoicing activities, invoice consolidation, accounts receivable clarifications, and document submissions through customer payment portals.
• Maintain accurate service records and documentation.
• Respond to customer enquiries and complaints professionally and efficiently.
• Collaborate closely with service, operations, finance, and commercial teams to support business objectives.
• Perform other administrative and operational duties as assigned.

Requirements

• Diploma, Higher NITEC, NITEC, or equivalent qualification.
• Minimum 5 years of relevant experience in customer service, service coordination, order management, or customer support functions.
• Experience in healthcare, medical devices, diagnostics, life sciences, engineering services, or related industries.
• Familiarity with inventory management and service operations processes.
• Experience handling invoicing, warranty administration, or after-sales support activities.
• Experience working in a fast-paced operational environment.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience using ERP and CRM systems (e.g., SAP, Salesforce) is advantageous.
• Strong customer service orientation with excellent interpersonal skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Strong written and verbal communication skills.
• Meticulous, organised, and detail-oriented.
• Team player with the ability to collaborate effectively across functions.