Customer Service Support - Semicon Industry

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking a Field Service Engineer to support SEA service for client products, install new machines, perform service/repair and maintain performance. This role includes machine buyoffs, training customers and coordinating support requests in a fast-paced 24/7 semiconductor environment.

The candidate must have a Diploma in Mechatronics/Electrical/Mechanical, hands-on electrical/mechanical skills, travel up to 80%, and be able to write reports and

Qualifications

• Diploma in Mechatronic, Electronic or Mechanical Engineering.
• Mechanical and electronic understanding with schematic and blueprint reading.
• 2-3 years' service or maintenance experience in semiconductor or related industries.
• Readiness to travel domestically and overseas up to 80%.
• Ready to work extra hours, including nights/weekends when required.

Responsibilities

• Provide technical support to defined customers and maintain close relationships.
• Adhere to quality systems, policies and procedures.
• Write and present technical reports to internal and end customers.
• Communicate to HQ and customers on-time/daily.
• Monitor machine performance data and propose improvements.
• Perform preventive maintenance, service, and repairs.
• Occasionally replace and setup on heavy objects and handle installations.
• Ensure safety and regulatory compliance.

Skills

Communication

Customer service

Teamwork

Diplomatic demeanor

Independent

Education

Diploma in Mechatronic, Electronic or Mechanical Engineering

Tools

PC & Windows

MS Office (Word, Excel, PowerPoint)

Job description

JOB OBJECTIVES / SUMMARY

SEA service support for Client product with new machine installation, service/repair and maintain machines performance.

Machine installations, buyoff and co-ordinate customer support request.

Machines buyoff ensuring that acceptance is successfully completed in a timely manner.

Provide customer basic training.

Flexible for non-standard hours (nights, weekends, rotating schedules) common in 24/7 industries (semiconductor manufacturing).

MAIN DUTIES AND RESPONSIBILITIES

• Give technical support to defined customers and maintain a close technical relationship.
• Adhere to quality systems, policies and procedures.
• Meet our working quality and annual job targets. Give technical support to defined customers and maintain a close technical relationship.
• Adhere to quality systems, policies, and procedures.
• Communicate to HQ and to customers on-time/daily.
• Meet working and customer quality.
• To write and present technical reports to internal and end customers to communicate related issues and countermeasures.
• Monitor customer workflow, work methods and processes.
• Make operational or process recommendations to achieve optimal machines performance.
• Perform preventive maintenance, machine, and process/application.
• Provide technical phone support or other routine services/meeting and presentation.
• Troubleshoot and resolve machines problems. Repair, up-date and retrofit machines.
• Submit repair on machine installations, warranty repairs overall performance levels,
• Problems and product enhancement opportunities to machine, collect and analyze machine performance data as required.
• Occasionally replacement and setup on heavy objects
• Always comply with all safety and regulation.
• Customer Service Support

JOB REQUIREMENTS

(Education / Years of experience/ Technical Competencies)

• Minimum Diploma in Mechatronic, Electronic or Mechanical Engineering.
• Mechanical and electronic understanding and schematic and blueprint reading
• 2-3 years' service or maintenance experience in semiconductor or in related industries
• electrical and mechanical aptitude for machinery and equipment
• Working knowledge of computers and electronics
• Polite, personality with diplomatic flair and independently.
• Team oriented, flexible and responsible in his work.
• Ability to work independently and under loaded conditions also extra working hours/ weekend support if require.
• Ready to travel as required and / or in short term demand.
• The employee regularly works near moving and or vibrating mechanical parts.
• Frequent travel domestic/oversea more than 80% Shift rotating if require.
• equipment experience: Client Products
• Own car transport

TECHNICAL COMPETENCIES REQUIREMENTS

• Ability to understand and interpret technical documents, drawings and schematics.
• Ability to operate PC and to work with Windows, power point and Office (Words,Excel)

NON-TECHNICAL COMPETENCIES REQUIREMENTS

• Ability to communicate clearly with HQ and with customers.
• Ability to give well understandable presentations during customers training.