Customer Service Support | Semicon Industry

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; Presencial; SGD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Manpower Staffing Services (Singapore) Pte Ltd in Singapore seeks a technically capable service engineer to support client machines, install and train customers, and perform preventive maintenance. You will collaborate with HQ and customers, ensuring safety and quality standards while handling non-standard hours in a 24/7 semiconductor environment.

Travel up to heavy equipment and flex shifts is required; a diploma in engineering is essential and strong schematics reading is expected.

Formación

• Diploma in Mechatronic, Electronic or Mechanical Engineering required.
• Strong reading of schematics and blueprints.
• Ability to communicate clearly with customers and HQ.

Responsabilidades

• Provide technical support to defined customers and maintain a close technical relationship.
• Adhere to quality systems, policies and procedures.
• Write and present technical reports to internal and end customers.
• Perform preventive maintenance, machine and process/application support.
• Troubleshoot and resolve machine problems and perform upgrades/retrofits.
• Coordinate installation, buyoff, and customer training; support 24/7 needs.

Conocimientos

Mechanical aptitude

Electronic understanding

Schematic reading

Diplomatic communication

Educación

Diploma in Mechatronic/Electronic/Mechanical Engineering

Herramientas

Windows OS

MS Office

Descripción del empleo

JOB OBJECTIVES / SUMMARY

• SEA service support for Client product with new machine installation, service/repair and maintain machines performance.
• Machine installations, buyoff and co-ordinate customer support request.
• Machines buyoff ensuring that acceptance is successfully completed in a timely manner.
• Provide customer basic training.
• Flexible for non-standard hours (nights, weekends, rotating schedules) common in 24/7 industries (semiconductor manufacturing).

MAIN DUTIES AND RESPONSIBILITIES

• Give technical support to defined customers and maintain a close technical relationship.
• Adhere to quality systems, policies and procedures.
• Meet our working quality and annual job targets. Give technical support to defined customers and maintain a close technical relationship.
• Adhere to quality systems, policies, and procedures.
• Communicate to HQ and to customers on-time/daily.
• Meet working and customer quality.
• To write and present technical reports to internal and end customers to communicate related issues and countermeasures.
• Monitor customer workflow, work methods and processes.
• Make operational or process recommendations to achieve optimal machines performance.
• Perform preventive maintenance, machine, and process/application.
• Provide technical phone support or other routine services/meeting and presentation.
• Troubleshoot and resolve machines problems. Repair, up-date and retrofit machines.
• Submit repair on machine installations, warranty repairs overall performance levels,
• Problems and product enhancement opportunities to machine, collect and analyze machine performance data as required.
• Occasionally replacement and setup on heavy objects
• Always comply with all safety and regulation.

JOB REQUIREMENTS

(Education / Years of experience/ Technical Competencies)

• Minimum Diploma in Mechatronic, Electronic or Mechanical Engineering.
• Mechanical and electronic understanding and schematic and blueprint reading
• 2-3 years’ service or maintenance experience in semiconductor or in related industries
• electrical and mechanical aptitude for machinery and equipment
• Working knowledge of computers and electronics
• Polite, personality with diplomatic flair and independently.
• Team oriented, flexible and responsible in his work.
• Ability to work independently and under loaded conditions also extra working hours/ weekend support if require.
• Ready to travel as required and / or in short term demand.
• The employee regularly works near moving and or vibrating mechanical parts.
• Frequent travel domestic/oversea more than 80% Shift rotating if require.
• equipment experience: Client Products
• Own car transport

TECHNICAL COMPETENCIES REQUIREMENTS

• Ability to understand and interpret technical documents, drawings and schematics.
• Ability to operate PC and to work with Windows, power point and Office (Words,Excel)

NON-TECHNICAL COMPETENCIES REQUIREMENTS

(Skill Based)

• Ability to communicate clearly with HQ and with customers.
• Ability to give well understandable presentations during customers training.