Field Service Engineer - Semiconductor

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking a field service engineer to support semiconductor machines with installation, maintenance, and customer training. You will coordinate buyoffs, perform preventive maintenance, and deliver timely service responses across multiple sites.

The role requires traveling up to 80%, working rotating shifts, and adhering to strict quality processes while building strong relationships with customers and HQ.

Qualifications

• Ability to read and interpret technical documents and schematics.
• Proficiency with Windows-based software (Word, Excel, PowerPoint).
• Willingness to travel up to 80% domestically/overseas.
• Shifts include nights, weekends, and rotating schedules.

Responsibilities

• Give technical support to defined customers and maintain a close technical relationship.
• Adhere to quality systems, policies and procedures.
• Write and present technical reports to communicate issues and countermeasures.
• Monitor customer workflow and propose operational improvements.
• Perform preventive maintenance and machine troubleshooting.
• Travel to customer sites for installations, repairs, and buyoffs as required.
• Provide on-site and remote technical support, including training.

Skills

Technical reading

Schematic interpretation

PC & Office software

Customer communication

Problem solving

Education

Diploma in Mechatronic, Electronic or Mechanical Engineering

Job description

• SEA service support forproduct with new machine installation, service/repair and maintain machines performance.


• Machine installations, buyoff and co-ordinate customer support request.


• Machines buyoff ensuring that acceptance is successfully completed in a timely manner.


• Provide customer basic training.


• Flexible for non-standard hours (nights, weekends, rotating schedules) common in 24/7 industries (semiconductor manufacturing).

MAIN DUTIES AND RESPONSIBILITIES

• Give technical support to defined customers and maintain a close technical relationship.


• Adhere to quality systems, policies and procedures.


• Meet our working quality and annual job targets. Give technical support to defined customers and maintain a close technical relationship.


• Adhere to quality systems, policies, and procedures.


• Communicate to HQ and to customers on-time/daily.


• Meet working and customer quality.


• To write and present technical reports to internal and end customers to communicate related issues and countermeasures.


• Monitor customer workflow, work methods and processes.


• Make operational or process recommendations to achieve optimal machines performance.


• Perform preventive maintenance, machine, and process/application.


• Provide technical phone support or other routine services/meeting and presentation.


• Troubleshoot and resolve machines problems. Repair, up-date and retrofit machines.


• Submit repair on machine installations, warranty repairs overall performance levels,


• Problems and product enhancement opportunities to machine, collect and analyze machine performance data as required.


• Occasionally replacement and setup on heavy objects


• Always comply with all safety and regulation

JOB REQUIREMENTS(Education / Years of experience/ Technical Competencies)

• Minimum Diploma in Mechatronic, Electronic or Mechanical Engineering.


• Mechanical and electronic understanding and schematic and blueprint reading


• 2-3 years’ service or maintenance experience in semiconductor or in related industries


• Goodelectrical and mechanical aptitude for machinery and equipment


• Working knowledge of computers and electronics


• Polite, personality with diplomatic flair and independently.


• Team oriented, flexible and responsible in his work.


• Ability to work independently and under loaded conditions also extra working hours/ weekend support if require.


• Ready to travel as required and / or in short term demand.


• The employee regularly works near moving and or vibrating mechanical parts.


• Frequent travel domestic/oversea more than 80%


• Shift rotating if require.


• Equipment experience: SemiconductorProducts

TECHNICAL COMPETENCIES REQUIREMENTS

• Ability to understand and interpret technical documents, drawings and schematics.


• Ability to operate PC and to work with Windows, power point and Office (Words, Excel)

NON-TECHNICAL COMPETENCIES REQUIREMENTS (Skill Based)

• Goodoral, written, interpersonal and problem-solving skills.


• Ability to communicate clearly with HQ and with customers.


• Ability to give well understandable presentations during customers training.