Customer Service Support

Maritec Pte Ltd; Singapore; On-site; SGD 2,800 - 4,000; Full time

Job summary

Maritec Pte Ltd in Singapore is seeking a proactive Customer Service Coordinator to assist customers via phone, email, or other channels and coordinate sample collection with the dispatch team. You will prepare health certificates and related documents, maintain customer records, and liaise with internal and external parties to ensure smooth processes.

A fast-paced environment requires attention to detail and independent work.

Qualifications

• Excellent English verbal and written communication.
• Mandarin language ability is advantageous for Mandarin-speaking clients.
• Strong time management and organizational skills.
• Attention to detail and accuracy in documentation.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Answer and handle all customer queries and requests that come in by phone, email, or other channels
• Coordinate customer sample collection requests with the dispatch team, including monthly pickups
• Prepare health certificate, request form and cover letter or other documents for customers
• Liaise with internal and external parties ensuring clear communication of information and smooth process flow
• Maintain and update customer's contact details or any relevant documentation
• Assist with other administrative tasks

Skills

Verbal communication

Written communication

English proficiency

Mandarin language advantage

Time management

Attention to detail

Independent work

Adaptability

Job description

Key responsibilities

• Answer and handle all customer queries and requests that come in by phone, email, or other channels

• Work with the dispatch team to coordinate customer sample collection requests, including monthly pickups

• Prepare health certificate, request form and cover letter or other documents for customers

• Liaise with internal and external parties ensuring clear communication of information and smooth process flow

• Maintain and update customer's contact details or any relevant documentation

• Assist with other administrative tasks

About you

• Strong verbal and written communication skills in English

• Ability to communicate with Mandarin speaking customers will be greatly advantageous to effectively communicate with Mandarin-speaking clients.

• Excellent time management skill

• Strong attention to details

• Ability to work independently in fast paced environment

• Able to work 5.5 days per week (alternate Saturday)