Customer Service Officer ( 5 days work)

GoGoVan; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

GoGoVan is seeking a customer service representative in Singapore to provide quality support to clients. Responsibilities include handling inquiries and complaints, working collaboratively with a team, and ensuring high service standards. Candidates should have at least 2 years of customer-facing experience and a positive, detail-oriented attitude. Proficiency in Google Docs and Mandarin is a bonus. This role requires flexibility to work on weekends and public holidays.

Qualifications

• 2 years of customer-facing or call center experience.
• Mature, resilient, and self-motivated with attention to detail.
• Able to communicate effectively and a strong sense of responsibility.

Responsibilities

• Provide quality customer services to clients in a professional manner.
• Handle customer inquiries, feedback, and complaints effectively.
• Collaborate with team members to support client inquiries.

Skills

Customer service orientation

Communication skills

Team player

Detail-oriented

Proficiency in Mandarin

Tools

Google Docs

Google Sheets

Job description

What you will deliver

• Provide quality customer services to prospective and existing clients in a professional manner
• Answer and handle customer’s enquiries, feedback and complaints with high service standards to retain existing customers timely and tactfully
• Work with a team of customer servicing staff in providing full support to clients’ enquiries
• Assist in any ad hoc tasks assigned by supervisorand Customer Service Manager
• Chinese speaking is a bonus to communicate with our stakeholder

Who you are

• Equipped with 2 years of customer-facing experience/ Call center experience
• Mature with a positive attitude, resilient, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and detail
• Customer service-oriented, a good team player with good communication skills and a strong sense of responsibility
• Prior experience in Logistics would be a bonus
• Proficient in Google Docs, Sheets, and other online documentation platform
• Able to work on weekends/PHs
• Proficiency in Mandarin would be an added advantage to facilitate communication with stakeholders.