CUSTOMER SERVICE SPECIALIST

SIDEWAY ENTERTAINMENT PTE. LTD.; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

SIDEWAY ENTERTAINMENT PTE. LTD. in Singapore seeks a Guest Experience Manager to lead hospitality operations, ensuring exceptional guest service and executing procedures to maintain high standards. The role involves guiding staff, shaping service standards, and driving team performance in a dynamic environment.

You will monitor guest reactions, review daily results with your team, and conduct pre-shift briefings while fostering teamwork, recognition, and staff development under pressure.

Qualifications

• Knowledge of hospitality and service.
• Have a well-groomed, professional appearance.
• Able to perform under pressure.

Responsibilities

• Interact with guests, providing a warm and memorable experience, and ensuring all guests receive exceptional service.
• Formulation and implementation of operating procedures and standards, and the management and development of staff.
• Review operating results with the team and identify opportunities to improve performance
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction

Job description

Job Description & Requirements

• Interact with guests, providing a warm and memorable experience, and ensuring all guests receive exceptional service.
• This role will encompass the formulation and implementation of operating procedures and standards, the management and development of staff.
• Review operating results with the team and identify opportunities to improve performance
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction

Requisite

• Knowledge of hospitality and service.
• Have a well-groomed, professional appearance.
• Able to perform under pressure.