Customer Service Specialist

Sims Limited; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Sims Limited is a global leader in metal recycling and circular solutions. This role sits in the Customer Service Department, handling documentation for Sims Global Non-Ferrous trade sales contracts to ensure customers are satisfied.

The successful candidate will manage import/export documents, LC-related tasks, and collaborate with traders and logistics teams to ensure accurate, timely shipments and compliant documentation.

Qualifications

• Diploma or Higher Nitec with 2 years’ experience in a logistics-related role.

Responsibilities

• Handle full set of Import/Export, LC and banking documents.
• Prepare accurate full range of shipping documents including Invoice, Packing List, Certification of Origin, Wood Declaration, Marine Insurance, Form 6/9, Annex 7, etc.
• Liaise with suppliers, customers and forwarding agents to ensure smooth and timely cargo delivery.
• Liaise directly with shipping lines for draft BL, BL amendment and master BL printing.

Education

Diploma/ Higher Nitec in Logistics or related

Job description

Founded in Australia in 1917, Sims Limited (Sims) is a global leader in metal recycling and circular solutions for technology. We play a critical role in advancing circularity anddecarbonisationby supplying recycled materials and re-purposed products that help preserve our planet.

At Sims, we believe in developing our people. With a strong promote-from-within philosophy and a range ofprogrammesthat support continuous learning, we offer opportunities for meaningful, long-term careers. Employing more than 4,100 people worldwide, weoperateover 155 facilities across 13 countries. As an ASX-listed company, Sims provides the stability, transparency, and professional growth opportunities of a publicly tradedorganisation, all driven by our purpose: to create a world without waste.

Purpose of Role

Sims Group Ltd has export facilities across the globe that handle millions of tons of ferrous and non-ferrous scrap annually. This position in the Customer Service Department integrates documentation associated with Sims Global Non-Ferrous trade sales contracts and plays an important role in keeping customers satisfied

Principal Accountabilities

• Handle full set of I/E, LC and banking documents
• Prepare accurate full range of shipping documents including Invoice, Packing List, Certification of Origin, Wood Declaration, Marine Insurance, Form 6, Form 9, Annex 7, etc in a timely manner
• Liaise and coordinate with suppliers, customers and forwarding agents to ensure smooth and timely cargo delivery
• Liaise directly with shipping lines for draft BL, BL amendment and master BL security printing
• Calculating of pricing for hedge contracts to ensure correct pricing is invoiced
• Checking of all documents to ensure adhere to the Sales terms, L/C terms and customer requirements
• Follow up on deposit/LC issuance to ensure required payment is received prior to shipment
• Ensure that title of goods is only transferred upon necessary upon base on payment terms
• Interact with customers to provide and process information in response to inquiries, concerns and requests about documentation and operational matters in a timely and accurate manner and providing excellent customer services
• Collaborating with other teams, such as traders and fixation, to ensure that customer needs are met and that any issues are resolved promptly
• Handle ad-hoc tasks assigned by team leader

Experience / Qualification Required

• Diploma/ Higher Nitec with 2 years’ experience in logistic related role.
• Relevant certification required as well as formal logistics or equivalent educational background preferred.
• Shipping experience in LC, export Shipping Documentation containerized shipments, and/or incoterms preferred

Core Competencies

• Possess a strong customer-centric personality and mindset
• Highly organised and proactive individual who has a keen eye for detail coupled with a passion for providing exceptional customer service to internal and external stakeholders.
• Able to work well under tight deadlines.
• Detail-minded with good organizational and inter-personal skills
• Able to work independently, under pressure, self-motivated, responsible and process oriented

A career with Sims provides you with the opportunity to work with an organisation whose goal is to be the world’s safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits.

At sims together we are a diverse group ofemployees who are supported by our equal opportunity policy. To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Pillars of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun.